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Customer Service Office Coordinator

Location:
Santa Clara, CA
Salary:
$64,000
Posted:
March 26, 2024

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Resume:

LYNN VISITACION

ad4lcp@r.postjobfree.com 408-***-**** Santa Clara, CA 95051

SUMMARY

Proven leader and key team player as part of a variety of civilian and military organizations. Forward thinking and highly exceptional seasoned customer service professional in many areas and type of work, with outstanding interpersonal, organizational, and communication skills. Multi-faceted candidate with the following top qualities: efficient time management, unparalleled work ethic, critical thinker, dependable, detail-oriented, fast learner, great attitude, honest, results-driven, and motivated self-starter.

SKILLS

• Secret Clearance since 2009

• Administrative/Clerical/Retail Experience

• AED/CPR/First Aid Certified (Adult/Child)

• Analyst/Intelligence/Investigative Support/Incident Commander/Security

• Human Resources

• Leadership/Management

• Microsoft Office

• Oracle Browsers

• Typing Speed: up to 84 wpm

EXPERIENCE

940th Air Refueling Wing- Beale Air Force Base (Air Force Reserves 3F151 Force Support Sustainment) Marysville, California January 2024- Present

• Attend monthly drills one weekend per month/two weeks per year.

• Perform and provide military ground and mission support necessary to the unit. 154th Wing Pacific Air Force Hawaii Air National Guard (3F151 Services/Fitness Assessment Cell Support) Honolulu, Hawaii June 2021- July 2023

• Administrative, Functional, Operational, Readiness, Tactical support skilled.

• Assist and augment throughout the base/wing/unit to carry out mission essential capabilities.

• Attend regularly scheduled one weekend a month Drill Service Guardsman Duty status to support the mission of the 154th Wing- 154th Force Support Squadron.

• Deployed on Title 10 Active Duty Orders: Spain, Africa, Germany to aid in humanitarian support for the West African locals.

• Provide fitness testing during drill weekend to service members to maintain current qualification and to fulfill the mission.

FedEx Trade Networks (Customs Trade Coordinator) Honolulu, Hawaii November 2021- July 13, 2023

• Ascertained/acquired and recorded data for processing of shipments to be reviewed.

• Classified global export/import logistics/shipments and worked closely with: Customs Border Protection, Department of Homeland Security, Drug Enforcement Administration, and Food and Drug Administration.

• Coordinated import/export logistics in shipping, transportation, and customs clearance.

Surefox Consulting, LLC (Incident Commander/Google/YouTube Corporate Security): Mountain View, CA June 2020- May 2021

• Harnessed military skills using applied technology and an established worldwide network to manage unique high profile client risks.

• Provided tailored risk and crisis management solutions for clients by providing exceptional physical security.

• Reported any incidents to include: emergency situation(s), theft, trespassing, vandalizing of property assets.

CDNC -Counter Drug Northern California Joint Task Force (Analyst/Intelligence Support) March 2020 - September 2020 (State Active Duty Contract)

• Analyzed crime data to forecast the day, location, and time a crime is likely to occur and to prevent it from occurring.

• Assisted in assembling, proofreading, and consolidating all intelligence reports.

• Assisted in determining the significance and reliability of incoming information.

• Assisted in the analysis and evaluation of intelligence holdings to determine changes in narcotics distributor's capabilities, vulnerabilities and probable courses of action.

• Participated and engaged in a two-week Criminal Analyst Phase II Certification Class to prepare in Analyst/Intelligence Support which to include yet not limited to.

• Prepared all-source intelligence products to support the drug-law enforcement agency

• Produced descriptive narcotic distribution maps and chart diagrams.

• Studied the suspect's assets to determine the flow of money going in and coming from the targeted group.

• Used telephone toll analysis to plot telephone activity to determine the size and location of criminal groups and individuals involved.

129th Rescue Wing California Air National Guard (1C052 Aviation Resources Management Systems Operations Group) April 2009 - April 2017

• Administrative office skills performed while multi-tasking in Aviation Management Systems.

• Held responsible for monitoring flight incentive pay, military pay orders, scheduled aircrew training, published aeronautical orders-ensured flight crew was qualified to successfully accomplish the mission at hand.

• Interpreted public law, plans, organizing, and directing aircrew and parachutist resource activities.

• Held responsible for monitoring flight incentive pay, military pay orders, scheduled aircrew training, published aeronautical orders-ensured flight crew was qualified to successfully accomplish the mission at hand.

• Maintained flight and jump records in A.R.M.S., utilized ORACLE browsers and PEX system in a computer database.

• Performed administrative support by maintaining aviation, parachute, and missile career records.

• Performed mathematical calculations to document accomplishments.

• Performed Squadron Operation Center duties: answered phones, relayed emails/ phone messages,ensured flight status for the day, engaged in radio communication

(home base to aircrew in transient for the day).

• Reviewed aviation mission accomplishment reports for accuracy.

• Student Flight Leader 2009 for new recruits (Advertising and Marketing). EDUCATION AND TRAINING

TwoProtect Training Institute www.guardcourses.com BSIS Certified Training- Power To Arrest & WMD

10/31/2025

Arizona State University Tempe, Arizona

Bachelor of Science in Health Sciences/Healthy Lifestyle Coaching 05/2025 (projected)

American Red Cross Hawaii

AED/CPR/1st Aid Certified Instructor

02/2022-02/2024

American Heart Association- Adams Safety Training

10/03/2023-10/03-2025

NASA (American Paragon Protective Services) Moffett Federal Airfield, California Basic Cybersecurity-Phishing Awareness Training

04/2018

Heald College Milpitas, California

Associate of Applied Science in Medical Assisting

11/2014

Mission Community College Santa Clara, California Associate of Arts in Liberal Studies

05/1997

LANGUAGES

Fluent in English and Filipino (Ilocano), Self-Learning- Beginning Spanish and Mandarin Chinese

ADDITIONAL INFORMATION

• AWARDS AND DECORATIONS: Air Force Outstanding Achievement Medal & Ribbon while Deployed, Outstanding Airman of the Month while Deployed, Airman Leadership School Ribbon, California National Guard Counter Narcotics Service Ribbon, National Defense Service Ribbon, Global War on

Terrorism Service Ribbon, Air Force Training Ribbon

• VOLUNTEER EXPERIENCE: Santa Clara and Mountain View Fire Department Events, Stanford Healthcare, School of Medicine Blood Center, Stanford English in Action, Military Family Readiness, Google VetNet Program, American Legion (Sergeant in Arms), Wounded Warrior Project, Military Women's Veterans (Award recipient), Cup of Joe for Joe, USO Troops, Yellow Ribbon, Operation Care and Comfort, United States Marine Corps Toys for Tots



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