Khalina Webster

*** ********* **** *** *** ***

Plantation, Florida 33324

● 786-***-****

email address: ad4lc8@r.postjobfree.com

EDUCATION

Clark Atlanta University Atlanta, GA

Candidate for Bachelor of Arts, Business Administration,

August 2018- May 2019

Concentration: Management

EMPLOYMENT

January 2022- MCI OURFlorida ERAP N.Lauderdale, Fl

April 2022 WFH Customer service rep

Review, evaluate, and process applications submitted for rental and utility payments using an online platform while adhering the program's high standards and expectations. Determine eligibility, months of assistance, and funding amount for individuals seeking assistance through ERAP.

August 2021- United States Postal Services West Palm Beach, Fl

Present PSE mail processing clerk

I perform a variety of clerk duties required to process mail using automated mail processing equipment or manual methods of sorting and distribution.

December 2020- Randstad Conversion Calls N. Lauderdale, Fl

May 2021 WFH Customer Service Rep

Call center services including lead qualifying, appointment setting, and customer service solutions. Call, Email, Chat, and Text On Demand.

April 2020- Family Dollar Miami Gardens, Fl

June 2020 Cashier

At Family Dollar, I was a cashier. Basically, my primary duties were to check out my customers, and we did restocking the shelves and took in the trucks, as well. We did it all.

January 2020- Teleperformance / N. Lauderdale, Fl

April 2020 Customer Servjce Rep

Responsible for all customer inquiries and questions. Provide excellent customer service at all times. Follow up to customer inquiries by taking specific action in a timely manner. Troubleshoot equipment and system problems. Problem solve to help customers resolve issues on first call. Enters data from customers into various software programs. Appropriately communicate with upset customers to resolve their inquiries. Thrives as a team player in a fast-paced, high-energy, change-oriented environment. Participates in additional training courses when needed. Performs other related duties and assignments as required and as assigned by supervisor. Exercise retention efforts when appropriate. Identify customers who are comparison-shopping and inquiring about contract terms. Assisting the customer with the correct price plan.

August 2019-

October 2019 Virtuox / Data Entry Coral Springs, FL

Interacts professionally with physicians &/or DMEs to retrieve needed information for data entry of patients. Enters patient information into the computer system with accuracy. Verifies and approves patient demographic and health insurance information with accuracy. Completes indexing daily goals. Communicates appropriately and clearly to Managers and fellow co-workers. Establishes and maintains effective communication and good working relationship with co-workers for our patients and customer’s benefits. Makes decisions reflecting knowledge of facts and good judgment, within the scope of practice. Completes other duties, as assigned.

May 2019- July 2019 Kmart/ Cashier Hollywood, FL

A Kmart cashier handles purchases made by customers every day. In addition to ringing up goods, Kmart cashiers must also answer customer questions, handle money, and perform multiple customer service duties. Quite often, cashiers may need to perform other duties for Kmart, including stocking, inventory management, merchandising, and other administrative duties. Job seekers looking for employment with Kmart must display a friendly attitude, basic math skills, and attention to detail when dealing with money.

October 2018-

November 2019 Party City/Seasonal Sales Associate Marietta, GA

Party City sales associate jobs involve high levels of customer interaction and various merchandising functions. Employees help shoppers locate items, answer customer inquiries regarding Party City goods and services, use selling techniques to recommend products, and arrange merchandise on store shelves.

Other job responsibilities include assembling product displays, organizing stockroom inventory, maintaining store cleanliness, and performing cashier duties as needed.

January 2018- ADK Sports/Cashier Miami, FL

August 2018

• Collect money

• Distribute receipts

• Sometimes I made the clothing it was a sports store where people come and customize different items that you press on clothes.

May 2017-

August 2017 Holsen Inc/Cashier/

Team member Miami, FL

• Provided customer service

• Inventory control

• Managed financial assets

• Provided helpful information

• Presentation skills with store products

SPECIAL SKILLS Advanced in Microsoft Office; Excel, Word, and PowerPoint. Strong Leadership, Motivate and demonstrate leadership.

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