Melissa Gillespie

Fort Wayne, IN *****

ad4lc1@r.postjobfree.com

260-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Caregiver

Our House - Fort Wayne, IN

May 2005 to Present

I was blessed to be able to stay at home to raise my only son and assist my elderly father with daily activities such as feeding, bathing and dressing, cleaning, paying his bills, taking him to his appointments, etc...

Office Manager

Taz's Auto Repair - Fort Wayne, IN

October 2016 to May 2023

• Schedule car maintenance appointments

• Maintain parts inventory

• Cash handling

• Resolve customer complaints and credit card chargebacks

• Filing

• Data entry

• Online ordering and shipping of parts

• Accounts payable and receivable

• Customer service

• Training of new employees

• Weekly payroll

Reservation Manager

Quality Hotel Westshore - Tampa, FL

May 2000 to December 2004

• Process reservations

• Research and resolve credit card chargebacks

• Perform daily bank deposits

• Accounts Payable/Receivable

• Research and resolve vendor and delinquent accounts

• Resolve customer complaints

• Perform manager on duty responsibilities

• Prepare and process bi-weekly payroll

• Generate weekly forecasting report

• Reconcile daily cash drawers

• Maintain weekly F/D schedule

• Data entry

• PBX operator

Office Manager

Image Cars, Inc - Fort Wayne, IN

January 1999 to April 2000

Daily bank deposits; prepare weekly payroll, process Accounts Payable/Receivable, maintain used car inventory, process vehicle titles and registrations, monthly sales tax remittance, QuickBooks software, data entry, and filing.

Administrative Assistant to the Controller

Vorderman Motor Werks - Fort Wayne, IN

January 1997 to April 2000

Daily bank deposits, process and review retail and lease contracts, process vehicle titles and registrations; assist with Accounts Payable/Receivable, research and resolve delinquent accounts over 60 days and credit card chargebacks, maintain VW warranty input, operate Lease Link and ADP system, data entry, 4 line phone system, and filing.

Fleet and Dealer Mgr

Indiana BMV - Fort Wayne, IN

July 1994 to January 1998

• Process titles and registrations

• Balance weekly and monthly batch

• Maintain area bank and dealership paperwork in a timely manner

• Reconcile daily cash drawer

• Data entry

• PBX Operator

• Filing

• Customer service

Education

Bachelor's degree in Criminal Justice

AIU Online - Chicago, IL

May 2023 to Present

High school or equivalent in Required studies

Northside High School - Fort Wayne, IN

August 1990 to June 1993

Skills

• Administrative Assistant

• Filing (10+ years)

• Payroll

• Scheduling

• Cash Handling (10+ years)

• Word

• Accounts Receivable (10+ years)

• Billing (10+ years)

• Receptionist (8 years)

• Data Entry (10+ years)

• Copier (10+ years)

• General Office (10+ years)

• Scanning (5 years)

• PBX Operator (4 years)

• Title Processing (8 years)

• Accounts Payable (10+ years)

• Dealership experience (7 years)

• Forecasting (2 years)

• Customer service (10+ years)

• QuickBooks (2 years)

• Caregiving (10+ years)

• Clerical Experience (10+ years)

Languages

• Spanish - Intermediate

• English - Expert

Assessments

Receptionist/Office Assistant — Proficient

September 2019

Assesses personality traits that result in high-quality customer service. Full results: Proficient

Customer Focus & Orientation — Highly Proficient

July 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Personality: Hard-Working — Expert

June 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Expert

Front Desk Agent (Hotel) — Highly Proficient

November 2019

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Home Health Aide Skills — Highly Proficient

February 2020

Providing care to patients in a home setting.

Full results: Highly Proficient

Customer service — Expert

February 2022

Identifying and resolving common customer issues

Full results: Expert

Customer focus & orientation — Highly Proficient

May 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer service fit — Highly Proficient

June 2021

Measures the traits that are important for success for customer service roles Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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