WASIF PERVAIZ
Islamabad Pakistan
Mobile No: 923*********
DOB: 13-Aug-1991
ad4l8w@r.postjobfree.com
Driving License: UAE/Saudi Arabia
EDUCATION:
MS Information Security 2021-2023
Riphah International University Islamabad
BS Software Engineering 2010-2014
University of Azad Jammu & Kashmir Muzaffarabad
Professional Summary
CAREER SKILLS:
Ticket/Incident Management System Managing Data Reports Hardware Repairing & Troubleshooting System Engineering Operating System Cloud Technology
Office Automation Router, Switch, CCTV
Customer Service Creative Thinker
Problem-solving Asset Management
PROFESSIONAL EXPERIENCE
Live Stock Research & Development (Govt of Pakistan) 2020 - Still Working Assistant Director (Information Technology)
• Provide 24/7 support.
• Provides telephone, in-person, and online support to end-users and customers.
• Head for the core hardware and software section. Train technicians and give them information of new technology.
• Support the deployment, monitoring, maintenance, development, upgrade, and operation of IT equipment and software.
• Install the servers, OS and administrate the related domains for the zone.
• Maintain data centers and all servers of the zone.
• Manage IT Helpdesk, develop processes, SLAs and KPIs for continuous improvement.
• Oversee support to users in the areas of e-mail, directories, standard Windows desktop application and applications developed or deployed.
• Ensure high quality technical support and increase client satisfaction.
• Install, configure, test, and maintain hardware and software.
• Monitors help desk-ticketing system and ensure timely resolution.
• Establish customer service standards and best practices.
• Provide timely and accurate service consistently.
• Purchase of new software and hardware equipment within the estimated limit of budget
• Refers major hardware problems to service personnel for correction
• Assists in research and procurement of computer accessories and supplies
Creative Technology Solutions DMCC (Dubai UAE) 2018 - 2019 Information Technology Specialist
Geidea Solution (Saudi Arabia) 2016 - 2018
Information Technology Support Technician
Research & Publications
Strength of Biometric Authentication system
https://www.academia.edu/95248169/
TRAINING & CERTIFICATION
ITIL 4 / Service Management (Axelos London)
CCNA (Master of Project academy)
ITSM (Master of Project academy)
AWS Solution Architect (Udemy)
LANGUAGE
English, Urdu, Arabic