SHILPA RAMESHA

917-***-**** Frederick, MD

ad4l7d@r.postjobfree.com linkedin.com/in/shilparamesha

QA Lead/Test Lead

●Around 15+ years of experience in IT industry, with all stages of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Life Cycle.

●Backed by strong credentials including a Bachelor degree of Engineering, Diploma certification.

●Professional experience in various Testing suites, Agile methodologies, and monitoring tools

●With experience including designing, developing, and implementing test plans, test cases and test execution. Scheduled meetings, walkthrough, presentations, and demo sessions with the related business and technical team members.

●Create strategic plans in-case of projects lagging to catch up with daily targets with the least turn-over time.

●Experience with Onsite/Offshore co-ordination and in managing offshore teams responsible for Work allocation, Tracking and Team management.

●Excellent functional and Domain experience in Healthcare, Insurance, Web and Mobile Applications, Financial, ERP Salesforce, E-commerce, Telephony/Telecom and Govt. sector

●Meeting with Project managers to understand their expectations provide QA estimates and then decide on the timelines for delivery based on the team’s availability and client demand.

●Hands on experience working with Mercury Interactive HP tools QC (Quality Center), HP ALM, QTP, UFT

● Experience in Testing Automation, Defect/Bug Tracking, Test Strategies & Coverage’s, QA & QC Standards.

●Implemented various types of Check Points in the generated script modules. Created user defined functions for maintainability and reusability of UFT scripts using VBScript.

●Created Shared Object Repositories to simplify script calls. Parameterization and Data Table creation using local and global data sheets using UFT. Maintained execution of Regression scripts and providing the Result report.

●Experience in cross-platform and cross browser testing. Served for both projects based as well as product-based services.

●Experience working on CI and CD platforms for continuous integration and delivery using Jenkins.

●Very good experience in Test Plans, Test Cases and Processes also functional requirements, scripting & Documentation.

●Well versed in querying the database using MySQL and SQL server. Experience in Database Testing using SQL scripts to check the data validation and integration.

●Co-ordinated with project managers and development team on providing testing estimates, finalizing timelines and handling communication of deployments/builds to the test environment.

●Strong experience in Functional Testing, Regression & Exploratory Testing, UI & Compatibility Testing, UAT testing, E2E Testing, Data Interface & Migration Testing, Performance and Stress Testing.

●Expertise in performing Black Box Testing, Sanity/Smoke testing, GUI testing, Module testing, System testing, Integration testing, Acceptance testing, Migration testing, Exploratory testing,

Security testing, Browser Compatibility testing and Mobile Application Testing, User Acceptance Testing for UAT

●Experience in Website and Email Testing on different platforms, different browsers, and different devices depending on the Web based clients, Mobile clients, and Email clients.

●Worked on Tag management, Email marketing, social sharing on social media, marketing Ads, chat systems, google analytics used campaign monitor, litmus tools etc.

●Experience in mobile testing on native applications for different mobile devices (IOS, Android) test web responsive. As lead and ALM admin managed test structure, permissions, Defect tracking, reporting, follow up for fixes and maintenance in HP ALM, JIRA, Xray test management tool, Easy BI, Zeplin, and Zephyr

●Handle testing teams ensuring all required deliverables are presented along with approvals from the required stakeholders before the final release sign-off.

●In-depth knowledge of Failure Modes and Gap Analysis and statistical methodologies

●Took responsibility in escalating risks as early as possible to higher management before they emerged as issues and provide mitigation plans for preventing them.

●Experience in SharePoint with Sites, Sub Sites, Content Types, Site Columns, Lists, Document Library, Custom Lists, Site Permissions, Calendars, Site Pages etc.

●As a QA lead tracked and ensured that all resources onshore and offshore submit their timesheets every week by allocating the required project tasks.

●Good interpersonal written, verbal communication skills and leadership quality to lead the team and work independently.

TECHNICAL SKILLS

TEST MANAGEMENT TOOLS: HP Quality Center (QC)10.0 /11.5, 12.6x HP ALM, Bugzilla, Mantis, Test Link, JIRA,

Xray Test management Tool, Easy BI, Microsoft team foundation server (MS TFS), Support Tracker, Radar, Silk Central, Zephyr, Zeplin, Service Now

TEST AUTOMATION TOOLS: HP Quick Test Professional (QTP)9.0 /11.5, UFT 12.00, Postman, JMeter,

Sysadmiral, See Test Automation tool.

PROGRAMMING & SCRIPTING LANGUAGES: C, C++, Visual Basic 6.0, SQL, Sysadmiral

WEB TECHNOLOGIES: HTML, XML, WSDL, VB script, Juniper, Postman

OPERATING SYSTEM: Windows XP/2000/Vista, Mac Platforms Snow Leopard and Lion OS, Linux OS with Lotus Notes, UNIX, till Win 10

DATABASE: MySQL, SQL Server, Aqua Data Studio

SAP Backend: S/4 HANA, SAP CRM, SAP MDG, SAP Fiori, Microsoft SAP Dynamics 365 for copilot, OTC, SAP ECC, EM, Microsoft Azure, SMP Gateway

VERSION CONTROL: QC (Quality Center), Subversion (SVN), Visual Source Safe (VSS), SharePoint 2010.

INTEGRATION TOOL: Jenkins, Gitlab

EMAIL Marketing Testing Tool & Miscellaneous: Litmus tool, Campaign Monitor, VMware, VPN

MOBILE TESTING ENVIRONMENT: Samsung Tablet OS 13, 14 for S7+, S8+, iPhone 3GS iOS 4s, iPhone 4 iOS 4.3.5, iPhone iOS 5.x, Android 2.1 to 2.3x, Win Phone 7, Tablets - iPad 2- iOS 4.3.5, iPad2- iOS 5.x, iPad 3 - iOS 6.x, iPad Air iOS 7, Website Testing - Browser/OS-Firefox latest, Internet Explorer 7.x, Internet Explorer 8.x, Internet Explorer 9.x, Safari 4.x, Safari 6.x, Chrome latest. Multiple Platform Testing on Windows 7, XP, Mac, iPad and Mobile Phones (Smart phones)

PROFESSIONAL EXPERIENCE:

Mobile Application Test Lead Nov 2021 to present

Client: Cintas

Location – Mason, OH(Remote)

Projects: Dynamics Connect Rewrite Phase- 1, Phase- 2, PRC Rental Copilot

Responsibilities -

●Worked on Business functional documents, Functional artifacts, Test plans, Test Scenarios and exit criteria document for Mobile application as Test Lead.

●Working as Test Lead across Businesses & IT in solving analytical problems.

●Monitor the progress on daily basis by having detailed QA status reports to the client stakeholders.

●Worked on knowledge transfer and task allocation and co-ordination of QA Team

●Involved in testing efforts for various new requirements, change of requirements, enhancements and correction as required for customers in application involved ERP Salesforce.

●Built and supervised an QA testing team of six-member to ensure compliance with QA standards.

●Interacted with client SME, Developers, Back-end team, Testers to resolve high Severity issues within HP ALM Test management tool throughout Software Development Life Cycle (SDLC)

●Being an admin for HP ALM create, controlled, maintained the user permissions and allocations for the project to appropriate resources in ALM.

●Worked for Mobile devices/platforms for native applications using different mobile devices like Tablets – Samsung tab Android.

●Created Test Deliverables using SharePoint, OneDrive used for documentation as per Testing Standards followed by the company or project. Reporting consolidated list of issue on behalf of the team during internal UAT support

●Lead the offshore and onsite team of six-member in developing and implementing quality-assurance methodologies.

●Implemented Workflow Rules, Validation Rules, Time-Dependent Workflow Actions and Email Alerts, Notifications to upgrade the team efficiency and productivity.

●Effectively scheduled and participated in QA stand-up meetings and participated in QA status and QA sync meeting with Dev Team and BA, Bug Triage meetings, walkthrough, and Client review Meetings

●Worked on Mobile testing for Android on latest OS versions 13 and 14 on Samsung S7+, S8+

●Developed a Project structure testcases, executed Test Cases, review testcases and managed using ALM to validate the application.

●Worked on validation of data in backend systems S/4 HANA, SAP CRM, SAP MDG, SAP Fiori, Microsoft SAP Dynamics 365 for copilot, OTC, SAP ECC, EM, Microsoft Azure, SMP Gateway

●Validating client review bugs in UAT and provide support on Production environment as needed.

●Scheduled meetings, walkthrough, presentations, and demo sessions for the team to make them understand the features and functionalities.

●Interaction with stakeholder to understand their expectations and then decide on the timelines for delivery based on the team’s availability and client demand provide QA estimates.

●Handled Mobile testing, regression testing, End to End testing, verification of defects.

●Provided QA Sign off on builds. Handle testing for client review bugs, UAT testing.

●Involved testing, Sign offs and QA Approvals. Handle testing co-ordination for production issues

Test Environment: Samsung S7+, S8+, Android 13, 14, S/4 HANA, SAP CRM, SAP MDG, SAP ECC, SAP Fiori, SMP Gateway, Microsoft Dynamics 365, EM, OTC, F1N1 devices, Postman, SQL Server, Google Chrome, Test management tool ALM, SharePoint

Sr QA Consultant Oct 2020 to Apr 2021

Client: State of New York (Dept of ITS– Integrated Eligibility System)

Location – New York

Projects: HRS – Hearing Recording System, FM – Financial Management, FHS – Fair Hearings System, EECM – Eligibility Enrollment and Case Management

Responsibilities -

●Worked as QA/ BA role in gathering, analyzing, Rules Extraction for As-Is, To-be business requirements, functional and technical specifications, preparation of use case documents and developing of Business functional documents, Functional artifacts, Test plans, Test Scenarios and exit criteria document.

●Working as QA/BA across Businesses & IT in solving analytical problems.

●Interacted with client SME, Developers and Testers to resolve high Severity issues within ALM, Jira with Xray Test management tool and Easy BI

●Performed CSV import to migrate remedy issues to Jira. Assigned the appropriate resources to the JIRA Portfolio - Story, Epics

●Used EazyBI to analyze JIRA issues by standard and custom issue fields.

●Effectively scheduled and participated in QA stand-up meetings and participated in QA sync meeting with Dev Team and BA, Bug Triage meetings and Client review Meetings

●SharePoint, Blueprint, OneDrive used for documentation.

●Supervise a five-member software QA testing team in developing and implementing quality-assurance and quality-control methodologies to ensure compliance with QA standards.

●Work on the End-to-End testing for Search Legacy for Recording systems

●Developed, executed Test Cases, review testcases and managed using ALM, Jira to validate functionality of the application. Worked on NYCWAY and WMS data.

●Defect tracking, bug reporting, follow up for fixes and validation using ALM, Jira. Validating the client review bugs in UAT and perform sanity testing on UAT environment.

●Scheduled meetings and presentations and demo sessions for the team to make them understand and clarify the new tools, modules implemented or change of requirements.

●Interaction with client OTDA SME to understand their expectations of client demand and then decide on the timelines based on team’s availability and provide QA estimates.

●Create Test Deliverables as per Testing Standards followed by the company or project. Reporting consolidated list of issue on behalf of the team during internal UAT support

●Handle and perform smoke testing, regression testing, End to End testing, verification of defects.

●Involved testing and QA Sign off. Handle testing for client review bugs, sanity testing, UAT testing.

Test Environment: Angular JS, Dot net, SQL Server, Google Chrome, Cisco Webex, Bug Tracking System: ALM, Blueprint, SharePoint, QA Planner, Query Tracker, Excel pages are used for documentation.

QA Lead Since Sep 2019 to Oct 2020

Client: Department of New York City Human Resource Administration

Location – New York City at World Trade Centre

Project: WeCARE

Responsibilities -

●Analyzing the business requirements, functional and technical specifications, use case documents and developed Test plans, Test Scenarios and exit criteria document.

●Monitor the progress on daily basis by having detailed QA status reports sent out to the client.

●Interacted with Business Analysts, Developers and follow up High Severity issues within JIRA throughout Software Development Life Cycle (SDLC)

●Effectively scheduled and conducted in daily scrum stand-up meetings, QA sync meeting with Dev Team and BA, Bug Triage meetings and Client review Meetings

●Zephyr, Confluence Pages in JIRA, Confluence used for documentation.

●Used CI and CD integration platforms such as Jenkins along with JSON.

●Worked on End-to-End testing for different service tracks such as SSI, VRS, Wellness and NFL

●Developed and executed Test Cases, review of testcases and managed it using JIRA

●Verification of HIPAA compliance related ICD codes, EDI and Action codes of different treatment providers, Claims, Medicaid, Medicare, Facets, Action codes posted by NYCWAY.

●Worked on NYCWAY Action Codes Analysis Outcome & CMS Triggers and data migration.

●Work on verifying and validating the client review bugs in UAT meetings and Delivered KT sessions for new joiner and demo sessions and walk through for team members

●Review of test cases created using Wireframes, worked on verification of different forms for Form builder documents for 12 languages committing user one viewer.

●Interacted with Project manager to understand the expectations, timelines for delivery based on the team’s availability and client demand provide QA estimates.

●Perform and handle EA/EP integration testing on different environment like QA, UAT, Juniper

●Create Test Deliverables as per Testing Standards followed by the company or project. Reporting consolidated list of issue on behalf of the team during internal UAT support

●Involved testing and Sign offs and QA Approvals.

Test Environment: Angular JS, Dot net, SQL Server, Google Chrome, Internet Explorer, Juniper, Bug Tracking System: JIRA, Zephyr, Confluence pages in JIRA, Wireframes, Excel pages are used for documentation.

Sr. QA Consultant Since Feb 2019 to Aug 2019

Client: Neuberger Berman

Location – New York, NY

Project: High Net Worth Responsibilities -

●Understand the business requirements, functional and technical specifications, use case documents and developed test plans and Test Scenarios

●Interacted with Business Users, Developers, and Testers to resolve High Severity issues within JIRA, Service Now throughout Software Development Life Cycle (SDLC)

●Effectively participated in every day Agile scrum stand-up meetings and participated in sprint planning and retrospective meetings.

●Fetching, retrieving and cross verify data, files during database testing using SQL in back end

●Confluence Pages in JIRA, SharePoint used for documentation.

●Worked on ETL testing processes validation of the data Feed for flat files against the Extract, Feed against portal, Feed against Database using SQL queries, Ultra Edit tool. Run the automated scheduled jobs using Sysadmiral

●Developed, executed and managed Test Cases it using JIRA, Service Now to validate functionality of the application. Defect tracking, reporting and validation using JIRA, Service Now

●Performed data accuracy, data validation and data integrity testing by querying the database using SQL queries to check the data table on SQL server, Aqua data studio.

Test Environment: Database – Aqua data studio, Sysadmiral, PMR spark, SQL Server, SharePoint, Chrome, IE, Bug Tracking System: JIRA, Confluence, Service now, Ultra Edit, SharePoint, excel used for documentation.

Principal Software Engineer Since Dec 2015 to July 2018

Client: Thinkrite Inc. - AT&T, IBM collaboration

Company: Accion Labs Pvt Ltd

Projects: Betrmeetings (Web, IOS and Android) Responsibilities -

•Interacted with Business Users, Developers, and Testers to resolve High Severity issues within JIRA throughout Software Development Life Cycle (SDLC)

•Monitor the progress on daily basis, Preparation of detailed Test Plans, QA status reports sent out to the client stakeholders.

•Involved in the testing efforts for various enhancements and correction.

•Effectively participated in every day Agile scrum stand-up meetings and participated in sprint planning and retrospective meetings.

•Confluence Pages in JIRA, using Jenkins project Wiki pages, IBM connections wiki pages used for documentation.

•Used CI and CD integration platforms such as Jenkins along with JSON to verify all the BPM flows.

•Worked for advanced features such as Auto Callback (ACB), Schedule Callback (SCB), Join Call, Reschedule, FYI, Action items, My Projects, Notifications (Text notifications, SMS notifications), verification of IVR prompts and VoIP calls, call routing.

•Performed mobile testing on native applications for different mobile devices (IOS, Android) test web responsive. Defect tracking, reporting, follow up for fixes using JIRA, Zeplin and Zephyr

•Performed various types of testing on online account management & tracking on Mobile devices/platforms.

•Worked for mobile testing on native applications using different mobile devices like Tablets – iPad, Samsung tab, iPhone, Galaxy.

•Tested for cross browser testing multiple platform and multiple browsers like safari, chrome, IE, Firefox with different versions for compatibility.

•Generated Traceability matrix to ensure coverage of all the test cases are linked in the requirement.

•Took the responsibility of Sign off and send QA approval for ongoing releases.

Test Environment: Supported devices - iPhone 5s to 8.0, Android 4.1 up-to Android 7

•Bug Tracking System: JIRA, Confluence pages, Zeplin, Zephyr in JIRA, IBM connections, wiki pages

Mobile QA Lead Since May 2014 to Dec 2015

Client: Country Financial

Location - Bloomington, IL

Projects: Navigator (Thick, Web and Mobile) Responsibilities -

•Interacted with Business Users, Developers, and Testers to resolve High Severity issues within Silk Central throughout Software Development Life Cycle (SDLC)

•Effectively participated in every day Agile daily scrum meetings and participated in Iteration planning and retrospective meetings.

•Developed and executed Test Scripts and managed it using HP ALM to validate the application.

•Involved in implementing various types of Check Points in the generated script for all the modules.

•Created user defined functions for maintainability and reusability of UFT scripts using VBScript.

•Created Shared Object Repositories to simplify script calls.

•Performed mobile testing on native applications for different mobile devices.

•Worked for Mobile devices/platforms for native applications using different mobile devices like Tablets – iPad, Samsung tab, iPhone, Galaxy for both IOS as well as Android.

•Tested cross browser, multiple platform, and multiple browsers with different versions for compatibility.

•Meeting with Project managers to understand their expectations, provide QA estimates and decide on the timelines for delivery based on the team’s availability and client demand.

•Generated Traceability matrix track coverage of all the test cases is linked in the requirement. Took responsibility for QA Sign offs and send QA approval on Pre-production and Postproduction testing for ongoing releases.

•Performed ADT testing and Patch testing and Sign offs and Approvals for releases. Handle testing for client files, smoke testing, E2E Testing, regression testing.

Test Environment:

•Supported devices - iPhone 8.0, iPad 8.0, Android 4.1 (Jellybean) or higher, HP ALM, HP UFT, Dot net

Sr QA Consultant Since Oct 2013 – May 2014

Client: Rosetta

Location – Cleveland, Ohio

Projects: Target Opticals, ADT (Home security system), Activision (Call of Duty Ghosts), Takeda Pharmaceuticals (Colcrys.com), DirecTV Responsibilities -

•Test all emails and landing pages thoroughly with the use of Litmus email testing service.

•Involved Tag management, Email marketing, social sharing on social media, marketing Ads, chat systems, google analytics.

•The layout is tested through litmus and conveyed to the engineering team for bugs as needed.

•Interacted with Business, Developers, and Testers to resolve High Severity issues within JIRA throughout SDLC

•Testing integrity of application for healthcare domain having portal, Facets, Payments, Patients records and HIPAA compliance, ICD codes, Medicaid, Medicare, Treatment providers, Health Insurance Claims.

•Maintained Patient records, appointments, consultation history, Payment’s history, Claims, Scheduling appointments.

•Developed and executed Test Cases and Test Scripts based on the BRD and managed it using JIRA, MS TFS to validate functionality of the application.

•Effectively participated in Agile scrum meetings and participated in Iteration planning.

•Performed mobile testing on native applications for different mobile devices.

•Defect tracking, bug reporting and follow up for fixes and validation using JIRA, Confluence, MS TFS

•Generated Traceability matrix to ensure the coverage of all the test cases.

•Performed the installation and configuration activities of the product in virtual Operating Systems created using VMWARE.

Test Environment:

•Mobile Testing - iPhone 3GS iOS 4s to iOS 5.x, Android 2 to 2.3x, Win Phone 7. Tablets - iPad 2- iOS 4.3.5 to iOS 6.x, Samsung Tablet, iPad Air- iOS 7

•Website Testing - Browser/OS-Firefox latest, Internet Explorer, Safari, Chrome latest.

•Multiple Platform Testing on Windows 7, XP, Mac, iPad, and Mobile Phones (Smart phones)

•Campaign Monitor, Litmus Tool, VMware

Sr QA Analyst Since Oct 2011 – Sept 2012

Exilant Technologies Pvt. Ltd

Clients: Early Bird, Aquarelle, Primetex, Shirtmakers, Suraj, Fulchand, Texport Product: Seamless (ERP), WeaveIT, Seafood Pro – Easi ERP

Responsibilities:

•Analyzing the business requirements. Involved in preparation of test plan, test estimation and test strategy.

•Review the test cases and test results prepared by the QA team before presenting them to the client.

•Worked on work order tracking and management which involves Procurement, Material Management, Sales and Distribution, Production and Quality control

•Schedule required technical trainings on tools like QC 11.5 for maintaining requirements, test cases and defect management.

•Involved in test data preparation on the back end using SQL Queries

•For Seamless scope of product and work order tracking and management involved System, Organization, Merchandising, Industrial Engineering (IE), Procurement, Inventory, Planning, Production, Shipment, Banking

•Merchandising consists of Request for Quote, Sample Order, Production Order, Cut to Pack Order

•Maintained execution of Regression test suites request received from SharePoint site and providing the Evidence Result Report

•Maintain requirements, test cases, test data, test results and bugs in Quality center.

•Involved with internal team meetings, with development team, interacting for bug fixes.

Environment: C#, MS SQL Server, HTML, XML, Windows XP, Quality Center 11.5, SharePoint, Support Tracker

Quality Analyst Since June 2009 to Oct 2011

Client - Apple Inc.

Company – Exilant Technologies Pvt Ltd

Projects: Merlin Admin Migration – Phase 2, Merlin Gift Card Bonus and Pathfinder – Phase1,2 and 3 Rocket Expansion, Merlin_TNA_ Enhancements Responsibilities:

•Release readiness Interpreted Business Requirements Document (BRD), Use Cases to create detailed Manual, Mobile and Automated Test Case

•Writing the test cases and execution. Perform Functional, Integration, Exploratory and Regression testing. Worked with business to define the acceptance criteria for User Acceptance Testing

•Performed data accuracy, data validation and data integrity testing by querying database using SQL queries to check the data table on server.

•Worked on Agile Methodology involved in giving points to User Stories, Backlog grooming, User story demos and worked on Iterations part of releases. Effectively participated in every day Agile stand-up

•Defect tracking and reporting using Radar tool. Follow up for fixes and verification using Radar tool.

•Executed test cases to test End-to-End functionality, data integrity Front end & Back-end Testing, Positive and negative scenarios. Create Test Deliverables as per Testing Standards

•Reporting consolidated list of issue on behalf of the team during internal UAT support

•Attended Daily Stand-Up Meetings, Sprints & Test Deliverables in Agile.

•Established QA processes & methods to integrate best processes into the Scrum Sprint of assigned work for short Releases and Builds using AGILE methodologies.

•Perform User Interface, Functional, Integration and Regression testing. Worked for the internal UAT support team.

Environment: Mac (Snow Leopard, Lion), Postgres (PostgreSQL), Radar, Squish, Jade, Exility, JavaScript, Cocoa.

Test Engineer Since Oct 2008 to May 2009

Quality Globe software services Project: Data Integration & Reporting Responsibilities:

•Ensured testing activities in meeting business requirements and systems goals, fulfill end-user requirements by performing Manual Testing

•Performed Manual, Regression, Exploratory, Smoke and User Acceptance Testing (UAT) to support project scope and quality goals.

•Writing the test cases, document and discuss test execution results and create defect-tracking in Quality Center

•Interacted with Business Users, Developers, and Testers to resolve High Severity issues within Test Link throughout Software Development Life Cycle (SDLC)

•Reported test execution status & defect status to project team members and senior management by generating reports using Test Link

•Experience in Database Testing using SQL scripts to check data validation and integration.

•Worked with the SQL statements to extract data from tables and verify the output data of the reports on the browser page.

Environment: C#, .NET, VSS, Unix, Linux, Quality Center, MS SQL Server, Test Link.

EDUCATION & CREDENTIALS

Bachelor of Engineering in Electronics & Communication Engineering from Visveswaraiah Technological University - Bangalore, India

Diploma in Electronics & Communication Engineering from Technical Board Karnataka – Bangalore, India

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