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Customer Service Project Management

Location:
Frisco, TX
Posted:
March 27, 2024

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Resume:

Mitesh Patel

Frisco, TX 945-***-**** ad4l57@r.postjobfree.com U.S Citizen

Results-oriented Electrical and computer Engineer with over 12 years of experience in Project management, Sales, and engineering field looking for a new opportunity. Strong mathematics analytics & statistic skills, critical thinking. I work well with teams or as individual contributor and possess outstanding analytical and organizational skills. Clear communication to collaborate cross-functionally, make sound decisions, and provide excellent customer service; Self-motivated, strategic thinker able to manage multiple projects simultaneously, resolve issues, and possess a wide range of technical skills and negotiation skill.

Core Competencies & Leadership Skills

Project & Time Management Skills

Strong Computer & Math Skills

Diagnosis and Troubleshooting

Customer Service & Relationship Building

Organization & Complex Problem Solving

Attention to Detail, Accuracy, & Precision

Education

Bachelor of Science, Electrical & Computer Engineering / The Ohio State University / Columbus, OH, 2011

Diploma, Industrial Electronics / Mumbai University / Mumbai, India, 2001

Sandler Sales Certification/ 2021

Professional Experience

W3Global Inc /Business Development Manager/Account Manage/Frisco, TX May 2021 – Present

•Responsible for the business planning, development, sales and managing engagements with the clients

•Build strong relationships with clients and candidates. Increase client base and maintain good rapport with the existing clients

•Develop and implement numerous sourcing strategies including referral generation, position postings, direct sourcing, internet searches, and networking to develop a qualified pool of candidates

•Maintain strong relationships with key contacts in existing accounts and develop new accounts

•Evaluate candidate’s strengths compared with client’s requirements. for example, evaluating, screening, and interviewing the candidate

•Establish a working relationship between the technical team and clients, as well as senior management

•Conduct research to Identify market trends, gaps and customer needs

•Experienced with CRM and applicant tracking system (ATS) and candidate sourcing

•Experience using LinkedIn Recruiter or LinkedIn and other sources as a recruiting tool

Product Test Engineer / Projects Unlimited (Aviation) / Dayton, OH Jan. 2019 – June 2021

Utilizing strong communication and organization skills, to understand Aviation/Defense customer specifications and requirements

Creates, implements, and monitors test requirements for each new project, updating and implementing revised test plans or procedures as needed to verify product design meets client needs

Utilizes complex measurement equipment to test and troubleshoot avionics hardware and sub-systems for design suitability, thoroughly documenting development programs in preparation for production

Develops clear guidelines and work instructions for production technicians, ensuring compliance with customer requirements

Participates in all aspects of project management including product strategy, research and development, market research analysis, and the manufacturing coordination of all new products

Conducts accurate quality inspections on each product, successfully programming and troubleshooting any assembly issues

System Integration Engineer/Alpine Electronics of America, Inc/ Project Management/ Dublin, OH Dec. 2014 - Jun. 2018

Learn and understand product technical requirements and specifications, responsible for testing systems on bench or in the vehicle using software-based testing tools

Creation of test documentation such as test specifications, test results, and test reports for the validation and evaluation of Alpine Products, Perform in-vehicle test drives

Create a test schedule to provide valid test results in a given time frame, provide feedback and check test plans.

Prepare and maintain test environments. Cooperate and communicate with customers, development, and engineering teams

Support Apple Carplay, Android Auto, and SDARS testing and certification for North America, troubleshoot software and hardware related problems

Successfully collaborated with internal and external (Honda R&D and other vendors) customers to understand technology, processes, and needs for development and production in infotainment system

Analyzed product specifications and performance requirements to determine the design requirements across different stages of product development

Responsible for evaluating, testing, and troubleshooting communication units for the U.S. market, negotiating customer specifications for submission to Alpine Japan, and serving as the engineering window person for Honda America

Product Engineer / PLC Connections, LLC / Columbus, OH Jun. 2008 - Dec. 2014

Identified customer requirements, developed models/prototypes using cutting edge design software, ensuring accuracy with customer specifications

Assembled and tested products in order to deliver highly customized products within scope, time, and resource restrictions for a variety of clients across multiple industries

Built customized products for clients by quickly and effectively learning new, innovative fiber optics technologies and processes for application to each project

Applied production techniques and procedures requiring a high degree of precision and use of sensitive machinery in order to build complex planar light wave circuits

Diced and trimmed precise V-groove arrays for securing optical fibers and wafers and assembled fiber optic components using stereo microscopes

Process Analyst / Cass Information System / Columbus, OH Jul. 2007 - Jun. 2008

Processed complex payables with speed and a high degree of accuracy in order to reduce costs and improve business intelligence for clients

Received payables, and QA for company requirements, accurately entering data into relevant applications and routing insufficient payables to the appropriate party for resolution

Activities & Affiliations

Core Committee Member / Buckeye Cricket Club / Columbus, OH May 2004 - Present

Promotes the growth of cricket by improving awareness and teaching others how to play the sport

Organizes competitive tournaments and one-day matches against other clubs



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