CLINICAL SKILLS

ACADEMIC BACKGROUND

WORK EXPERIENCE

CERTIFICATES

Jonathan

Dimaculangan

Scheduling

Research

Inbox Management

Administrative

Support

Accounts

Receivable (Health

Insurance)

Prescription Refills

Customer Service

Insurance

Verification

Prior Authorization

2020 - 2024

Healthybos

Collect and review all patient insurance information needed to complete the benefits verification process

Verifies patient-specific and precisely documents specifics for various payer plans including patient coverage, cost-share, and access/provide options according to specific SOPs. Update Narratives and Prescriptions for long-term patients which increased customer satisfaction

2017 - 2019

Optum

Provide patients with the current clinic and hospital affiliation which increased positive feedback

Thoroughly checked patients' verifications of benefits, ensuring accurate and up-to-date information on coverage, resulting in streamlined billing processes

2014-2016

Convergys Philippines

Answer inquiries about billing to increase company revenue Provide troubleshooting steps to fix issues with Satellite TV devices for a better viewing experience and decrease the number of calls being transferred to level 2 support.

Provide Alternative solutions to decrease the number of customers canceling their subscription

2007 - 2011

Bachelor of Science in Nursing

Far Eastern University

HIPAA

With seven years of experience in the healthcare industry, I am confident in my ability to support your team as a medical virtual assistant with special expertise in provider credentialing, insurance verification, and prior authorization.

As a highly organized and efficient individual, I have assisted healthcare providers with their administrative tasks and have a broad range of experience working in a fast-paced environment. My previous role as a medical virtual assistant at Healthybos allowed me to hone my multitasking skills, while also working with patients daily, answering calls, processing claims, and scheduling appointments.

In my most recent position, I have become well-versed in verifying patient insurance and have an excellent track record in ensuring that each patient receives the highest level of coverage available. I am highly familiar with the process of verifying insurance policies and can put that expertise to good use in ensuring the financial stability of your organization.

CONTACT ME

jdimaculangan0712

@gmail.com

+639*********

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