Help Desk Technician

Dahveyea Cowan

********.*****@*****.*** 901-***-**** Seattle, WA GitHub Link

EDUCATION

Dominican University of California May 2022

BS in Applied Computer Science San Rafael, CA

Graduated in an advanced 2-year Computer Science program that consisted of multiple concentration tracks such as Back End, Front End and Data Science

Worked on personal projects during school to further my knowledge in technology I was passionate about WORK EXPERIENCE

Stefanini July. 2022 – Present

Help Desk Technician Southfield. MI(Remote)

Used Service Now to document tickets and escalate when necessary

Installed various software onto clients' computer by using remote desktop

Troubleshooted hardware such as Computers, Printers, input devices and networks Trilliant August 2020 – Dec 2020

Back End Engineer San Francisco, CA

Built a profile page for users with Node.js, React.js, and MongoDB with a team to 4 people

Worked with Trilliant AIs 77,881 code base to breakdown and understand how the website functions and how our team should implement the user profile page

Developed model fields and routes for user profiles CERTIFICATIONS, SKILLS & INTERESTS

Certifications: CompTIA Security+, MTA Networking Fundamentals, CompTIA IT Fundamentals, TestOut PC Pro Certification

Skills: Technical Support, Linux, Windows, & MacOS, Computer Troubleshooting, Networking Security, Computer Hardware, Information Technology, Active Directory, ServiceNow, Microsoft Azure, AWS, Virtualization, TCP/IP, Web Security, End User Security, Kali Linux, OSI Model, Python, Zoom, Office 365, JavaScript

Interests: Playing video games competitively, drawing 2D art, watching anime, and doing home labs

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