CHRISTINA MAST

Tech Support LinkedIn

ad4l2a@r.postjobfree.com 618-***-**** Chicago, IL 60640

A tech savvy professional with experience working the front desk, in-field tech specialist, heavy data and report management, along with software testing experience. A few of my passions are attention-to-detail, problem-solving, and a desire to learn.

Technical Skills

Platforms: Windows, iOS, MacOS

Databases: SQL, DBeaver

Testing Tools: Chrome DevTools, Postman

Other Tools: JIRA, Zephyr, Python, PyCharm, Selenium, Cucumber, Visual Studio Code, Confluence, Kanban, Coggle, HTML, CSS, JSON, Excel, PowerPoint, IdeaBoardz

Certifications: SQL Developer by W3School, QA Engineer by Test Pro, Python: The Complete Guide For Software Testers by Udemy, API Testing in Postman (manual & automation) by Udemy

Quality Assurance Engineer 04/23-Current

TEST PRO

Write SQL queries in DBeaver for confirmation of data and data mining

Knowledge of SDLC and Agile methodology - refining, planning, scrum, and retrospective meetings

Report defects in JIRA, perform duplicate searches using advanced search, JQL query

API testing in Postman – create UI and script requests, running requests manually and semi-automated

Design clear test plans, write concise test cases (Gherkin language) based on acceptance criteria, execute test suites, and verify defects

Tools: Cucumber, Selenium, Visual Studio Code, JIRA, Zephyr, DBeaver, Postman, Confluence, Chrome DevTools, IdeaBoardz

Data Analyst 04/22-4/23

EGG STRATEGY

Manually tested logic, UI/UX, boundary, content, and integrated links for programmed questionnaires

Checked soft launch data in databases before full launch

Quality assured data heavy reports before sending to client

Created and helped implement quantitative research processes / best practices to eliminate data errors throughout project cycle.

Manager, Data & Report Operations 10/18-4/22

BRADO CREATIVE INSIGHT

Manually tested logic, UI/UX, boundary, content, and integrated links for programmed questionnaires

Ran macros on data spreadsheets pulled directly from databases.

Self-learned Q-Oasis program for external and internal surveys.

Analyzed data for underlying trends, motivations, and themes. Created code keys for 1,000’s of open ended responses to create category buckets and cherry pick quotes to emphasis data findings.

Market Research Associate, Field Specialist 04/17-09/18

EYE FASTER, LLC

Equipped and trained hundreds of paying consumers on what and what not to do when wearing high tech mobile eye tracking equipment while shopping in retail stores. Took lead in trouble shooting all tech problems while in field.

Worked cross function with clients, third parties, and internal teams to execute research projects.

Research Assistant 06/14-03/17

LEO BURNETT

• Analyzed digital materials, filtering for relevance and context, then entering metadata according to best practices using digital asset management system to support the account team.

• Reported on industry trends, tracked and researched information by collecting, analyzing, summarizing data collected through trade publications, journals, and newspaper articles.

Certifications / Education

TEST PRO Online

Quality Assurance Engineer Certification 8/2023

HARVARD BUSINESS SCHOOL Online

Negotiation Mastery Certification 04/2022

DEPAUL UNIVERSITY Chicago, IL

Marketing Research Certification 05/2018

TRINITY INTERNATIONAL UNIVERSITY Chicago, IL

BA in Business with emphasizes in Marketing and International Business 05/2007

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