Customer Service Front Office

Julianne Hernandez

**** * ***** **

Hawthorne, Ca 90250

310-***-**** ********.***********@*****.***

https://ueiedge.com/Julianne-Hernandez

PROFILE

SKILLS

Administer injections

Alpha/Numerical Filing, Typing, Data Entry, Telephone Techniques & Other General Office Procedures

Administer and Dispense Medication

Ability to use Computerized Medical Applications / Software

Assisting with physical examinations, set up instruments and supplies, explaining procedures to patients

Caring, exceptional customer service

Front Office Procedures

Glucose Testing

ICD-10 Coding

Medical front office and processes to include scheduling, medical record keeping filing, health insurance, billing and coding practices

Knowledgeable with administering medications

Instrument Knowledge and Sterilization

Obtaining Medical History

Patient Charting

Patient Assessment, Cardio-Pulmonary, Castroenterolgoy (S/B Vitals and Patient History)

Patient Education

Pharmacology, Medication Administration and Diagnostic Imaging

Positioning & Draping

Professional & Compassionate Bed Side Manner

Vital Signs

Venipuncture (specify types)

Works well independently and as a team player

Sterilization/Autoclave

Skilled in assisting with various clinical duties including physical exams, urinalysis, blood typing, specialty lab tests and minor surgeries

Scheduling Patient Appointments

Specimen Collections

WORK EXPERIENCE

Urgent Care Center of South Bay, Torrance, Ca March 2020-August 2020

Medical Assistant Extern

Check vitals

Minor suture repair preps

ECG

Urine analysis

Venipuncture

Answer phones

Scheduling Referrals

Injections/Vaccinations

Harbor Animal Hospital, Torrance, Ca August 2017 - December 2017

Receptionist

Answering and making phone calls

Greeting the clients

Scheduling and cancelling appointments

Customer Service

Educating clients on Medications

Avimark educated

Affordable Animal Hospital of Orange, Orange, Ca February 2017 - June 2018

Veterinary Technician Assistant

Customer Service/ Receptionist

Patient charts and obtaining medical records

Answering and making phone calls

Assisting the doctor

Administer Medications to patients and educating the clients

Big 5 Sporting Goods, El Segundo, Ca August 2012 - August 2017

Cashier/ Sales Associate

Greeting customers

Operating the register

Handling money

Answering phone calls

Paper filing

EDUCATION

UEI College, Gardena June 2020

Medical Assistant

Venipuncture and vaccine sites

Clinical etiquette and professionalism

Penn Foster December 2015

Veterinary Assistant

El Camino Community College, Torrance August 2011

MISCELLANEOUS

Ambassador, UEI College December 2019 - February 2020

4.0 GPA and Honor Roll

Contact this candidate