Customer Service Front Desk
Resume:
Kristen Oldenburg
Beloit, WI *****
************@*****.***
Work Experience
Receptionist
H&R Block - Beloit, WI
December 2023 to Present
All front desk duties, answer multi
Receptionist
H&R Block - Beloit, WI
December 2023 to Present
• Experience working in a fast-paced environment
• Previous experience in a customer service environment
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficient with the ability to use Microsoft Office Education
Some college in Biology/psychology
Bradley University - Peoria, IL
August 1996 to June 1999
Skills
• Customer service (10+ years)
• Organizational skills (1 year)
• Phone etiquette
• Communication skills
• Typing
• Computer skills
• Front desk
• Microsoft Word
• Time management
• Supervising experience
• English
• Writing skills
• Windows
• Microsoft Powerpoint
• Clerical experience
• Filing
• Microsoft Excel
• Word processing
• Microsoft Outlook
• QuickBooks
• Workday
• Databases
• Social media management
• Medical office experience
• Medical terminology
• Cash handling
• Data entry
• Office experience
• Microsoft Office
• Cash register
• Negotiation
• Math
• Administrative experience
• Inside sales
• Sales
• Retail sales
• POS
• Medical Records
Assessments
Basic computer skills — Proficient
February 2024
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Sales skills — Proficient
February 2024
Influencing and negotiating with customers
Full results: Proficient
General manager (hospitality) — Proficient
November 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Attention to detail — Proficient
February 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Food service: Customer situations — Proficient
February 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer focus & orientation — Completed
February 2024
Responding to customer situations with sensitivity Full results: Completed
Medical receptionist skills — Proficient
February 2024
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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