Customer Service Agent
Resume:
Kenya Frye
ad4ky3@r.postjobfree.com
OBJECTIVE: To start my career in business or corporate office to better a company’s financial ability.
WORK EXPERIENCE:
Serenity Home Care Chicago IL
Homemaker
APRIL 2022-CURRENTLY WORKING
Personal care in home
Centerpoint Energy Minneapolis MN
Customer Service Agent
June 2018-June 2022 Minneapolis MN
Gas Service Installation
Billing Resolution
Project Management
Comcast Minnetonka MN
Loyalty Retention Rep.
August 2011-November 2017
Retain customer base
Maintain metrics and exceed base commission
Execute any billing concerns
Promote products and services
Coach and improve peer metrics
Be a company ambassador
Cleaning Services ST Paul MN
Self -Employed
January 2011-present
Provide cleaning service for A-1 Transportation on a daily basis.
Handle client with proficient and timely service
Avalon Security Fortress Brooklyn Center MN
Special Events Guard
September 2007-May 2009
Served and searched customers at the Vikings Stadium.
Secured condominium sites that were having open houses for to perform a sale.
Xcel Energy Roseville MN
Call Center Representative
May 2006-September 2006
Handled high-volume of calls updating customer profiles and taking payments by phone
Handled power outages for customers and gave estimated recovery times
Strom Engineering Golden Valley MN
Recruiter October 2005-April 2006
Developed recruiting strategies designed to identify qualified candidates through various recruiting tools.
Managed engineering leads effectively to properly building a pipeline for both current and future hires regardless of the current status of their profile.
Maintained relationships with industry contacts to provide customer service, gain industry knowledge, and get referrals and sales leads.
Sodexo Bloomington MN
Cashier/Site Coordinator
May 2001-September 2005
Prepared entrees and handled payments.
Resolved problems
Provided excellent customer service to all Northwest Airlines employees.
EDUCATION:
Metropolitan St. Paul, MN
January 2013-August 2014
B.S Degree in Business Administration
Saint Paul College St. Paul, MN
January 2010 –January 2013
A.S Degree in Business Management
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