BRICE T. NIMBITSO ad4ksa@r.postjobfree.com

***** * ***** **, ********, AZ 85323 602-***-**** linkedin.com/in/brice-thierry-nimbitso EDUCATION

Universite Lumiere de Bujumbura, Burundi 2017 – 2020 Bachelor of Arts, Communication Sciences

● GPA: 3.04

Lycee du Saint Esprit, Bujumbura, Burundi 2008 – 2016

● High School Certificate and State Diploma in Arts Section

● High First Class Honours

PROFESSIONAL EXPERIENCE

Marketing and Communication Officer, Interbank Burundi April 2021 - January 2024

● Contributed to the implementation of Marketing strategies, programs, and plans and ensured that they are in line with the Bank’s business goals;

● Planned and participated in press briefing meetings, product launches, and releases and contributed to content creation on product information while managing the cross-functional implementation of the plan for online and offline channels;

● Supported and organized internal and corporate events, industrial meetings, trade shows, and conferences to ensure the availability of product collaterals to drive sales;

● Developed and curated content for all the Bank’s digital channels: website, email marketing, blogs, digital marketing, social media, and digital publications;

● Improved brand recognition and reputation.

Customer Service Representative, GTS Burundi February 2020 – March 2021

● Greeted walk-in and phone customers, and listened to understand their needs and challenges;

● Assisted customers in selecting and loading merchandise and prepared customer order information for system entry;

● Communicated with customers to keep them fully informed about service-related issues and service offerings;

● Alerted the sales team about issues based on customer interactions while recommending solutions;

● Managed issue requests for returned products and resolved customer complaints professionally and in a timely manner;

● Made follow-up calls to potential and existing customers to introduce opportunities and solicit additional business;

● Assisted in receiving, shipping, and general showroom duties. LEADERSHIP EXPERIENCE

Team Leader, Ndafise Ikibanza/DW Akademie September 2014 – September 2016

● Managed club members by assigning individual tasks with clear expectations, answering individual questions, and creating a shared sense of responsibility for each project resulting in optimal outcomes such as all deadlines being met

● Facilitated group working time by researching brainstorming activities, creating agendas, and leading the club through activities resulting in efficient and effective working time;

● Communicated with club members to ensure all were informed of new or revised procedures and other pertinent information by communicating via email, in person, and by updating policy manuals;

● Facilitated club members by maintaining calendars, organizing meetings, drafting correspondence, and ensuring confidentiality where needed to make sure each committee had the tools and information needed to be successful. Facilitator, 9th edition of Chinese Bridge Competition, China October – November 2016 Chinese Language Trainee, Confucius Institute, China August – September 2013 SKILLS & ACTIVITIES

● Languages: Kirundi (Native), French (Fluent), English (Fluent) and Swahili (Fluent)

● Computer: Microsoft Office (Word, Excel, and PowerPoint), Outlook, Canva

● Skills: Customer service, Corporate communications, Product and service promotion, Problem-solving, Client coaching, Social media management, Events planning, Outdoor advertising, and Brand Messaging.