Yesenia Trujillo

Brighton, CO *****

ad4krr@r.postjobfree.com

+1-720-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Personal Banker

First Bank - Thornton, CO

June 2023 to Present

I focus in helping customers with their financial needs, from personal accounts to business accounts. Trained to process deposits, withdrawals, vault and atm balancing, prepare and send wires, notary in office, balance checkbooks, disputes, and opening new accounts as well as loans. We focused on selling the right product to the customer for its financial situation depending on credit and financial goals. Mortgage Loan Originator Assistant

AmeriSave Mortgage - Remote

August 2022 to February 2023

Amerisave helps customers to improve their financial situation, focuses on mortgage loans and refinance loans applications and process. Amerisave uses advanced technology to provide low rates, transparent pricing customer service and financial goals. I work in the Bilingual department, helping both English and Spanish customers in their process of becoming a homeowner. It is a remote position, where I can assist clients from home office.

Collections Agent

D1 AUTO CREDIT - Thornton, CO

January 2020 to July 2022

Focused on collecting auto loans, negotiating payments, financing loans, processing loan applications, filing customers, updating insurance, customer service, cash handling, and interacting with customers, customer service .

Customer Service

Alliance Data - Westminster, CO

June 2015 to July 2019

Collections company, negotiated with customers, settlements, working with credit, customer service, print reports for management

• Assisted customers with questions

• Processed customer transactions

• Handled emails, inbound calls, and outbound calls

• Managed customer accounts

• Handled billing issues and order inquiries

Personal Banker

Us bank - Commerce City, CO

May 2014 to May 2015

Focused on our customers service. Worked on creditcards, car loans, refinancing, mortgage, opening checking and savings accounts, cashing checks, and helping customers with finances. Education

Online Program in Medical Assisting

Stepful - Denver, CO

November 2023 to Present

in process Bachelor's degree in Business Administration Metropolitan State University of Denver - Denver, CO August 2023 to Present

Associate in Liberal arts psychology

Aims Community College - Fort Lupton, CO

August 2011 to May 2014

Skills

• Bilingual

• Call Center

• Customer Support, collections, billing, microsoft, ecel, powerpoint (6 years)

• Auto Insurance

• Account Management

• Cold Calling

• Banking

• Microsoft Office

• Negotiation

• Financial Services

• Accounts Payable

• Outside Sales

• Sales

• Customer service

Languages

• Spanish - Expert

Certifications and Licenses

CPR Certification

February 2024 to February 2025

Valid for 2 years. Course administered in

accordance with the ECC/ILCOR and AHA guidelines. 2020 ID#:DE3F5E Basic Life Support - BLS

HCP - CPR (Adult / Child / Infant / Choking)

Automated External Defibrillation / First-Aid

Additional Information

Liberal Arts Psychology

Associates Degree

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