Karen M. Maguire

Lynn, MA *****

Phone 978-***-****

JOB HISTORY

Retail merchandising, customer service

Greater Boston

EXPERIENCE

Retail Merchandising Services, Inc.

Retail Merchandiser

October 2017 - Present

A Merchandiser, or Retail Merchandiser, handles a store’s inventory levels and product displays. Main duties include submitting warehouse inventory reports, clearing any unwanted products from displays and monitoring the sales performances of products, stocking shelves. CROSSMARK

Data collection, retail representative

January 2013 - February 2022

Reset Merchandisers are responsible for large-scale rearrangement of a store’s products by stocking, taking down and rebuilding sections of the store. Health Connector

Member Services Associate

MAXIMUS

Member Services Associate, Boston Ma

September 2016 - April 2017

Enrollment and Eligibility Specialist, responsible for the oversight of various services and insurance-related tasks that contribute to a frail elder’s initial and continued enrollment in Neighborhood PACE by completing MassHealth applications and gathering all income, assets and health insurance verifications in a timely manner. Tufts Health Plan

Member Services Representative, Watertown Ma

September 2015 - September 2016 Watertown, MA

The primary function is to provide members and providers that contact the Call Center with answers to questions about Network Health and the services provided to our customers. Responsibilities

Serve as the primary contact for providers and members for questions related to claims, benefits, member eligibility and other questions related to Network Health. Interface with Claims, Enrollment, IS, Network Management, Pharmacy, Behavioral Health and other internal departments to provide Service Excellence to our customers. Maintain a professional level of service to our customers at all times Maintain confidentiality of information at all times.

Consistently support Network Health's approach to Service Excellence by adhering to established department and company standards for all work -related functions. Other Functions:Interacts positively with all Network Health Departments. Maintain professional growth and development through self-directed learning activities and involvement in professional organizations.

Attends department staff and other meetings as needed. Shares learned experiences with all members of the Customer Service department. Performs other duties as assigned.

Massachusetts Health Connector

Call Center Representative

September 2014 - June 2015

provides a positive customer service experience that meets the needs of clients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.

Premium Retail Services

Retail Representative

July 2013 - July 2014

Retail Merchandiser, handles a store’s inventory levels and product displays. Main duties include submitting warehouse inventory reports, clearing any unwanted products from displays and monitoring the sales performances of products, stocking shelves. Wireless Advocates

Mobile consultant

October 2011 - June 2012 (9 months)

Help customers purchase phones that meet their needs. Education

North Shore Community College

A.S., Business Computer Programming

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