Contact Center Package Handler
Resume:
COLLIE LAMEY JR.
NORTH MIAMI BEACH, FL · 786-***-****
*************@*****.***
EXPERIENCE
OCTOBER 2022- PRESENT
SECURITY, ALLIED UNIVERSAL
- Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points.
- Investigates security breaches, incidents, and other alarming behavior.
- Completes reports by recording observations, information, occurrences, and surveillance activities.
OCTOBER 2021 – OCTOBER 2022
PACKAGE HANDLER, FEDEX EXPRESS
- Prevented load shifts or damage by using bracing and stapling techniques.
- Sort items according to its destination
- Listen closely to team meetings to gain complete understanding of duties required for each shift.
SEPTEMBER 2020 – AUGUST 2021
CALL REPRESENTATIVES, INKTEL CONTACT CENTER SOLUTIONS, MIAMI LAKES, FL
- Responsible for handling both inbound and outbound phone conversations with clients daily by assuring and resolving each request.
- Assisted customers with orders and refunds requested.
- Used Microsoft teams to communicate with co-workers and managers to make sure duties are performed properly.
- Answers inquiries by clarifying desired information by researching, locating, and providing information.
2
EDUCATION
JUNE 2019
HIGH SCHOOL DIPLOMA, NORTH MIAMI SENIOR HIGH, NORTH MAIMI, FL SKILLS
CUSTOMER SERVICE
MICROSOFT OFFICE
CRITICAL THINKING
ORGANIZATIONAL SKILLS
PROBLEM SOLVER
INTERPERSONAL SKILLS
AWARDS AND ACKNOWLEDGEMENTS
A-PLAYER INKTEL CONTACT CENTER SOLUTIONS, MIAMI LAKES, FL Met quota each week of the month.
PROBLEM SOLVER INKTEL CONTACT CENTER SOLUTIONS, MIAMI LAKES, FL Assisted customers by corrected erodes made with their orders.
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