Customer Service Administrative Assistant
Resume:
ROBYN A. SAWYER
**** ******** ***** ** ****, WI *4115 920-***-****
QUALIFICATIONS
Demonstrate record of high-performance standards, including attention to schedules, deadlines and quality of work
Ability to interact effectively with a diversified group of people, actively listening to and quickly resolve issues or concerns.
Communicate effectively on paper, via email, over the phone, and in person along with strong writing skills in preparing correspondence to employees and customers.
Dedicated, friendly, quick learner, easy going and ability to work as an active team member or individually.
Provide personalized customer service at the highest level with all customers.
Effectively handle complaints even when working with unpleasant customers
Experience with working with the geriatric population as well as individuals with disabilities
Experience working with call center operations, remotely and in the office along with recognition for outstanding customer service.
EMPLOYMENT
Riesterer & Schnell – Denmark 08/28/2023 – Present
Riesterer & Schnell – Denmark thru Trillium Staffing Solutions 02/28/2023 – 08/28/2023
Administrative Assistant – Part Time
Responsible for first impressions of the dealership.
Coordinate the overall office function and assure that the reception desk and overall showroom projects a professional, welcoming feeling to visitors.
Process checks, enter ROAs, assist in preparing bank deposit and balancing the register.
Open and maintain customer accounts, routine data entry, and answers questions accordingly.
Coordinate incoming/outgoing mail to assure it is handles in a timely manner.
Compile hours worked for all store employees, complete time entry spreadsheets, and assist with payroll.
Order supplies, forms, equipment literature and other needed materials as requested.
Act as a first contact for questions, projects and requests from other stores and corporate employees.
Maintain accurate, orderly files and archive old records as appropriate.
Northeast Wisconsin Technical College
Administrative Assistant – Part Time (Health Sciences & Education) 03/2023 – 02/05/2024
Answered Health Sciences & Education main office telephone and direct students/customers to the classroom or offices they are looking for.
Assisted full time staff with clinical agreements, setting up special events and order catering as needed
Created and modified documentation as needed.
Telecom Administrator & Help Desk/Customer Service Specialist 08/1998 – 01/20/2023
Ongoing support and technical assistance in planning, implementing, and maintaining telecom services for the Green Bay campus and 12 NWTC Regional site’s staff, including:
Diagnose and troubleshoot voice systems, ensuring the availability of hardware and/or software applications as needed on the Green Bay campus along with providing support to two other NWTC campuses and five regional centers.
Maintain manual and electronic copies of telecom security access, system licenses, contracts, software specifications, list of vendors for three campuses and five regional centers along with telecom how-to documentation.
Answered telephone inbound calls, analyzed problems and resolved problems with hardware, software, and network systems whenever possible.
Several Different Nursing Homes & Assistant Living Homes
Certified Nursing Assistant/Residential Assistant 1988 – 1998
Assisted residents with daily living activities, including bathing, dressing, cooking, and serving food.
Transported residents to recreational and social activities.
Assisted residents with walking and mobility
Maintained records of care and assistance given on my shift
1283 Suburban Drive De Pere, WI 54115 920-***-****
EDUCATION
Bachelor of Science: Business Information Systems, Ashford University
Associate Degree in Microcomputer Specialist, Northeast Wisconsin Technical College
Several Certificates including AODA, Working with Difficult Persons, Providing Correct Documentation
REFERENCES
Xai Yang Ø Kathryn Doar
Supervisor Previous Supervisor
NWTC – Health Sciences & Education Theda Care
2740 W. Mason Street 3616 W. Heritage Avenue
Green Bay, WI 54303 Appleton, WI 54914
Janna Allen Ø John Gruszynski
CaregiverBckgrdChks/HltRcds Specialist Previous Co-Worker
NWTC – Health Sciences & Education HSHS – St. Mary’s Hospital
2740 W. Mason Street 6470 Cty Rd E
Green Bay, WI 54303 Abrams, WI 54101
Erik Skinner Ø Beth VanderLoop
Database Administrator/Co-Worker Friend
NWTC – Informational & Instructional Tech Retired
2740 W. Mason Street 1640 Silhouette Ln
Green Bay, WI 54303 De Pere, WI 54115
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