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Pharmacy Technician Customer Service

Location:
Providence, RI
Posted:
March 25, 2024

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Resume:

DAVID SANTANA, CPhT

Providence, RI

401-***-**** ad4kl3@r.postjobfree.com

PROFESSIONAL SUMMARY

Pharmacy technician with 2+ years’ experience, seeking an opportunity in a retail or hospital setting. Eager to apply communication, customer service and problem-solving skills while providing a best-in-class experience to patients or customers.

SKILLS

Relevant: Counting Medication, Preparing Medication. Operating Omnicell, Problem Solving, Customer Service, Communication

Soft: Customer Service, Communication, Organization Technical: Bilingual (English and Spanish)

EDUCATION

Community College of Rhode Island, Providence, RI May 2023 Pharmacy Technician Training Program

• Completed courses in processing and filling prescriptions, pharmacy laws, rules for controlled substance prescriptions, medication review, aseptic techniques, calculations, and pharmacy operations.

• Prepared for the Pharmacy Technician Certification Board (PTCB) exam Hope High School, Providence, RI

High School Diploma

RELEVANT EXPERIENCE

CVS, Pawtucket, RI June 2021 - Present

Pharmacy Technician

• Receive written prescription or refill requests and verified information was complete and accurate

• Maintain proper storage and security conditions for drugs

• Answer telephones, responded to questions or requests

• Prepack bulk medicines, filled bottles with prescribed medications, and typed and affix labels

• Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information

• Receive and store incoming supplies, verified quantities against invoices, checked for outdated medications in current inventory

• Inform supervisors of stock needs and shortages

• Operate cash registers to accept payment from customers. Rhode Island Hospital, Providence, RI April 2023 – June 2023 Pharmacy Technician Intern

• Counted, filled in, and tagged medications

• Cleaned work area, sterilized, and helped restock shelves and medications

• Delivered medications to patient rooms

• Observed and learned how to enter patient prescription information into the computer system

• Prepared medications for patient use

• Operated Omnicell machines and arranged medications in the proper place

• Analyzed each prescription to assure patient gets right medication and an accurate dosage form CERTIFICATIONS AND LICENSES

Pharmacy Technician II, RI Dept. of Health, June 2023 - awaiting activation Affirming LGBTQ+ People Through Effective Communication Training, Warren Alpert Medical School of Brown University, June 2023

Pharmacy Technician I, RI Dept. of Health, March 2023



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