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Technical Support Information Technology

Location:
Pasadena, TX
Salary:
80000 USD
Posted:
March 25, 2024

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Resume:

David K Moore

**** ******* **

Pasadena, TX *****

ad4kku@r.postjobfree.com

281-***-****

WORK SUMMARY

Information Technology professional with over twelve years of hands-on, technical and professional experience. Has worked in many capacities within the IT industry, ranging from providing technical support for government and military operations to fixing computer hardware and software.

Skills

Corporate software – Microsoft Office Suite

Network Technologies – LAN/WAN, Ethernet, TCP/IP, SNMP, VPN, SFTP, VLAN, DNS, DHCP

Ticketing systems – Cherwell and Remedy

Diagnostic tools – PuTTY, Packet Tracer, Windows Remote Desktop

Operating Systems – Microsoft Windows and Linux Centos

PROFESSIONAL EXPERIENCE

Quantlab Financial Houston, TX

Operations Engineer April 2016-July 2023

8+ years of experience in technical operation role supporting high frequency trading with a focus on network performance monitoring, network troubleshooting, and fault analysis

Generate Change Requests and Incident tickets for Networking and Cyber Security teams

Document and report security incidents detected on the network

Data Center inventory management and patching documentation quality assurance

Support Trading Infrastructure with System hardware swaps, RF monitoring, Data Center moves

Provide trading and research teams tier 1 enterprise IT hardware and application support

Caesars Entertainment Las Vegas, Nevada

IT Support Specialist February 2014 – March 2016

Perform problem determination and isolation for computer hardware and software issues, perform data, network, and database analysis, and resolve technical issues.

Install, upgrade and maintain gaming hardware & software products.

Plan and coordinate all hardware installations, changes and updates with vendors and users.

Lockheed Martin FOB Delaram Afghanistan

Intelligence Analyst May 2011- July 2012

Intelligence Analyst for the 6th Marines Regional Command Southwest

Experience working counter Improvised Explosive Device (IED) asymmetric threat analysis

Produce briefings to show insurgent tendencies and tactics and exploitable weaknesses

24th Air Force/A3X Future Operations Lackland, San Antonio, TX

Intelligence Analyst Nov. 2009-Apr 2011

Worked on the A3 staff for cyber future operations

Supported and assisted in the enhancement of AF TTPs, processes and systems.

Attended operations and mission support meetings to discuss, document, and prioritize mission requirements to ensure compliance to operational network standards.

Provided technical support to the Operations and Requirements Integrated Process Team (ORIPT) and the ORIPT sub-working groups

Federal Bureau of Investigations Winchester, VA

Research Analyst: FBI National Name Check Program March 2007-2009

Utilized analytical skills to uncover derogatory information found in FBI databases regarding individuals applying for US citizenship.

Performed administrative duties to include the tracking of production metrics, utilization and other statistical data to ensure maximum productivity.

United States Army Fort Meade, MD

Data Operations Center August 2004-2006

Mission Director of the Data Operations Center (DOC) Watch Floor performing global IT operations

Responsible for providing technical expertise and direction to improve the efficiency of DOC activities

Administered an extensive network of national intelligence (SIGINT) collection processes designed to provide seamless data flow for time-sensitive processing, exploration, and dissemination

Responsible for end-to-end collection and exploitation from satellite communications ensuring proper distribution of analyzed SIGINT data to customers

TOOLS

Experience with the following databases and computer programs: Solarwinds/Orion, Data dog, Jamf, Windows OS, Microsoft Office, SharePoint, VPN, and LAN networks.

EDUCATION

University of Oklahoma – BA of Administrative Leadership – in progress



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