Gerald Hynson

** ******** **** **.

Dover, DE ***04

302-***-****

ad4kip@r.postjobfree.com

PROFESSIONAL PROFILE

Proven abilities to understand and convey complex information, develop positive rapport, and a strong ability to complete projects within time restraints. Work well under pressure with excellent decision-making and leadership ability. Computer literate and exemplary dedication to high work ethics. An initiative person, who knows success comes from being prepared, hard work and perseverance.

PROFESSIONAL SKILLS

Active listening Advanced Medical Terminology

Critical Thinking ICD-9, HCPCS, CPT coding

Written and verbal communication MS Office 365

Typing50wpm, Data Entry 10,000-15,000 kph Access, Outlook, MAS90

PROFESSIONAL EXPERIENCE

Court of Chancery/State of Delaware 04/2020-04/2021

Court Clerk

Researched, verified, notarized, entered and filed data for accuracy and details. Assigned and transferred data. Assembled and kept files hard copy in Excel spreadsheet. Updated and balanced accounts using the Rapid Inventory-Cloud System. Scheduled appointments.

US Airways 10/2006 – 04/2011

Customer Service Agent

Provide passenger assistant: processed & issued travel itinerary checked baggage; Created and rebooked flight reservation. Established and supported profitable relationships with customers. Resolve inquiries requiring knowledge of benefits and related US Airway’s products and services. Demonstrate customer service skills, obtaining aid when needed. Calm and diffuse irate customers by following procedures and using people skills. Ensure FAA, Company and airport regulations were followed.

Goodwill Business Services 06/2010 – 11/2010

Administration Assistant

Responded to supervisory or other priority telephone calls in a prompt and professional manner. Managed and supported secure confidential portfolio of client request for durable medical equipment. Verified and analyzed the coding of documents for errors/omissions. Distributed analyses of charts and medical records. Secured information from patients’ medical records for release to authorized individuals/agencies for medical insurance eligibility verifications.

Union Hospital Healthcare 01/2009 – 04/2012

Medical Records Clerk & Billing Assistant (Volunteer)

Created, assembled, retrieved, filed and stored medical records. Maintain patients’ medical and billing records. Functioned as it relates to the release of privacy and confidential information. Entered, supported, updated and distributed information relating to third party billing and the explanation of insurance benefits.

Citibank 06/2005 – 10/2006

Operational Specialist

Processed confident government documents in a highly productive environment using electronic images. Prepared, sorted, batched, scanned, verified, collated, and mail confidential documents using postage meters and scales while maintaining and exceeding quality and production. Performed quality checks and data entry of electronic images Met and exceeded quality and production expectations.

Integrity Staffing 10/2004 – 05/2005

Accounting/Data Entry Clerk

Processed and performed validation of all data/information of various applications. Entered pertinent information (alpha-numeric and numeric data). Verified all documents for errors and completions. Prepared financial statements. Correct any errors using specified audit reports.

Christiana Healthcare Services 11/2001 – 09/2004

Unit Clerk, Certified Nurses’ Aide

Prepared, complied and processed documents and documentation legalities such as registrations, laboratory requests and results, patient transfers within and outside of the facility, discharges and other documentation as needed. Stored, processed and retrieved medical records. Performs qualitative and quantitative analysis of discharged in-patient and out-patient records. Listened, recorded and monitored patients’ health concerns and communicated to medical staff. Liaison and support personnel for the family. Registered and scheduled patients.

EDUCATION

Anton Career Training Center, Wilmington, DE

Collections Certification 2010

Dawn Career Institute Wilmington, DE

Medical Billing/Health Insurance Claims Specialist Diploma 2010

Guilford Technical Community College Jamestown, NC

Nurse’s Aide Certification 1999

Business Management/Health Information Management (in progress)

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