Michelle Benham

ad4ki5@r.postjobfree.com

910-***-****

*** **** ***** **. *********, NC 28470

Work Experience

Quality Control Operations Manager

FirstBank

Remote

May 2022 to Present

Manage the Specialty Lending Group’s quality control function, which includes quality control, quality assurance, and process improvement. Lead and manage a team responsible for conducting independent risk-based testing of the Specialty Lending Group to identify the effectiveness of key controls, execution of procedures, and compliance with regulatory guidelines. Maintain a solid working knowledge of the banking and mortgage regulatory environment and position department for growth.

Loan Processing-Pipeline Manager

Success Mortgage Partners

Remote

November 2020 to April 2022

Managed the entire pipeline of the company to make sure the flow of loans from start to finish complete timely and efficiently, stepping in where needed to escalate loans and solve problems that may arise. Oversaw Loan Partners, Processors, Junior Processors, and Junior Underwriters on their daily duties to include mentor and train. Prepare reports and timelines for upper management. Audit files and Quality Control. Coordinating and running meetings with Loan Officers and teams going over loan statuses. Following up with underwriting on rush files. Duties also include but are not limited to running GUS/LP/DU, setting up encompass pipelines and dashboards for teams, problem-solving and brainstorming new ideas and workflows. Loan Processing Manager/Loan Originator

Azalea Coast Mortgage

Hybrid- Wilmington, NC

January 2015 to November 2020

Processed all loans for the company from loan application to post closing. Over saw processors and processing assistants. Did every aspect of mortgages from originating and seeking business to sending disclosures and balancing Closing Disclosure for closing and any post-closing items. Lead Loan Processor/Loan Originator

Castle Rock Mortgage Clarksville, TN

May 2012 to January 2015

Processed all loans for the company. Over saw other loan processors and assistants. Did every aspect of processing from ordering title, appraisals, flood certs and verifications of all types. One check underwriting. Balancing Closing Disclosure. Not an all-exclusive list of duties.

Loan Processor

Wachovia Wilmington, NC

January 2009 to September 2009

Duties included ordering title, appraisals, verifications, credit supplements and more. Verifying all information in the loan file and prepping for underwriting.

Education

Cape Fear Community College 2008

Florida Gulf Coast University 2012

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