Customer Service Call Center
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Robin Bloom
Forest Park, IL
RB
Robin Bloom
Director of Housekeeping
Forest Park, IL 60130
ad4khm@r.postjobfree.com
From 2013-present I got sick and needed to not work. I had a serious heart condition which ended up in Open heart surgery. I am fully recovered and more than ready to go back to an industry that I have missed and anxious to get back to
Authorized to work in the US for any employer
Willing to relocate to Orlando, FL
Work Experience
Call Center Representative
DialAmerica - Oak Brook, IL
May 2019 to September 2019
Outbound and Inbound Agent for Bank program. Am being trained as a Mentor Cashier
Kohls - North Riverside, IL
September 2018 to January 2019
Took care of customers by using the Register
Sales Representative
Daz Furniture - Libertyville, IL
June 2015 to May 2016
Sold furniture
Operations Manager
Hampton by Hilton - Skokie, IL
March 2013 to June 2013
Oversaw the Housekeeping department, Engineering and part of Food and Beverage (breakfast) inspected guest rooms, assigned daily projects. Worked with the chief engineer in assignments and completion of daily tickets. For daily breakfast insured guests were satisfied with their meal. Ensured guest were cared for in a timely basis
Cashier
Goodwill - Round Lake, IL
September 2011 to March 2013
Cashier, greet all customers using my customer service skills. Engaging in conversation with each customer.
Director of Housekeeping
Doubletree hotel mag mile - Chicago, IL
August 2005 to May 2011
Oversaw the cleanliness of the hotel. Renovation of the property. Managed 80 employees within my department. Scheduling payroll and discipline as needed. Executive Housekeeper
Embassy suites - Schaumburg, IL
January 2002 to July 2004
Oversaw cleanliness of the hotel. Managed 42 employees both housekeeping and laundry . Trained customer service classes
Doubletree hotel
Director of housekeeping - Rosemont, IL
January 2000 to December 2001
Pre opening and opening of property. Oversaw cleanliness of property, managed laundry department. Trained in customer service classes
Executive Housekeeper
Radisson - Arlington Heights, IL
March 1998 to December 1999
Oversaw cleanliness of hotel. Completed renovation Executive Housekeeper/front office manager
Wyndham hotels - Oak Brook, IL
March 1991 to June 1998
Oversaw cleanliness did opening of take over hotels. Promoted to task force which allowed me to travel and open hotels. Worked as front office manager Reservation Agent, housekeeping supv
Hyatt regency Chicago - Chicago, IL
January 1972 to September 1988
Took reservations input into system. Trained all new reservation agents. Transferred to housekeeping as a floor supervisor
Education
Some college
Skills
Do you have any of these top skills employers are looking for? Cold Calling
Carpentry
Drywall
Merchandising
Quality Assurance
Project Management
Microsoft Outlook
Construction
Dismiss
Janitorial
Restoration
Operation
Call Center
Customer Care
Customer Service
Customer Support
Furniture Sales
Laundry
Remodeling
Office Management
Assessments View all assessments
Sales Management
Management
Awards
Manager of the Quarter. Employee of the Quarter
October 2004
Won manager of the quarter @ the Embassy suites. Received 100% on our Hilton QA which had never been Achieved.
Certifications / Licenses
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Additional Information
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Your Completed Assessments
Sales fit
Completed
August 2019 –
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Mechanical skills: Monitoring
16 min – Industrial & Mechanical
Understanding of machine dials, gauges,
displays, and data charts
Start
Basic maintenance and repair
8 min – Industrial & Mechanical
Performing basic repairs and maintenance for
apartment complexes, office buildings, and
other facilities
Start
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