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Customer Service Quality Assurance

Location:
Lake Forest, CA
Posted:
March 25, 2024

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Resume:

SHAWN ORR

Mission Viejo, CA *****

949-***-**** - ad4kgm@r.postjobfree.com

PROFESSIONAL SUMMARY

With over 25 years of experience within IT specializing in SAP (ECC and 4.0B) and EDI. With skills in ABAP and RPG programming, EDI setup, mapping and coding in SAP and GENTRAN, both using X12 and EDIFACT standards using ANSI and XML data formats. A proven problem solver with an analytical and driven mindset, dedicated to achieving demanding development objectives following tight schedules while producing or modifying code that meets business requirements. SKILLS

SAP implementations

SAP ABAP programming

SAP EDI setup

SAP security concepts

Good knowledge of most SAP

modules

Gentran EDI setup and mapping

ISeries RPG programming

Interface design and development

Batch job setup and monitoring

Process Automation

Data Migration

User Training

Performance Testing

Business Process Analysis

Requirements Gathering

Software Testing and Validation

Performance Evaluation and

Optimization

Program Development Standards

Teamwork and Collaboration

DB2 and SQL databases

API Design and Development

Multitasker

Self Motivation

Testing and Debugging

Effective Communication

Program Specifications

Compatibility Testing

Customer-Oriented

Problem-Solving Abilities

Code review and validation

Solutions Deployment

System Administration

Quality Assurance testing

Analytical Skills

Program Documentation

WORK HISTORY

03/2009 to 02/2024 Senior SAP Developer / EDI Specialist ITT Cannon – Irvine, CA

EDI

Responsible for mapping X12 and EDIFACT EDI messages to integrate to and from SAP ERP's for new and existing EDI partners

Created new partner relationships within Gentran, SAP and OpenText. Extract data from dedicated VANs into ISeries server using SFTP to load into Gentran for translation and mappings to pass to SAP for order integration Performed internal system acceptance to deliver well-tested enhancements to meet business requirements.

Created reports on the ISeries and SAP to be used by Customer Service to validate inbound EDI order data and DELFOR messages into SAP 4.0B and ECC Created and monitored batch jobs to control both inbound and outbound EDI messaging.

Responsible for monitoring, fixing and reprocessing all inbound and outbound EDI messages

Trained Customer Service personnel to identify and fix certain inbound order errors using SAP transactions, WEO5, WE19, BD31

Full Partner setup within Gentran and SAP including partner creation, inbound and outbound message setup, output control, VOED relationship, condition record creation for order acknowledgements, advance shipment notices and invoices Programming

Program problem determination and resolution for all modules within SAP 4.0B and ECC

WRICEF: Created functional and technical specs and used these specs to create required objects. Executed UT, UAT and production deployment. Interfaces: EASY invoice Workflow to and from SAP ECC using ABAP coding with open SQL to extract and retrieve master and transactional data used to create invoice receipts in SAP ECC. Developed interfaces to and from SAP 4.0B to SAP ECC for creation of sales orders from PO's for intercompany resale Drop-Ship processes.

Designed, created, tested and deployed SAP user exits as required to meet business needs.

Creation and modifications of custom EDI pre-translation programs written in RPG for both inbound and outbound messages to meet customer requirements. 01/2007 to 02/2009 SAP EDI ABAP Developer Contractor RJT Compuquest – Irvine, CA

Traveled to client locations to implement and maintain SAP EDI Upgraded and maintained Gentran 3.0 used to translator and map X12 and EDIFACT EDI messages for integration to and from SAP Used RPG language to create and maintain AS400 programs used for customer EDI message translation to and from SAP.

Developed, enhanced and fixed ABAP programs as required by the business, following in-house change management processes

Member of the global integration project to bring legacy systems into the SAP footprint. This included material master, BOMs, Routers and transactional data extracts. Data cleansing, validation and imports using LSMW and custom ABAP programs into SAP.

07/2000 to 06/2006 SAP BASIS and Security Analyst

Conagra Foods – Irvine, CA

Maintained SAP R2 ERP system configurations, batch job setup and monitoring. Applied and executed SAP upgrades, releases, patches and individual OSS notes as required.

Debugged SAP assembler programs and applied fixed where required. Recommended and applied system performance enhancements. Applied appropriate security profiles and authorization objects as needed for identified job roles.

Performed risk analyses to identify appropriate security countermeasures. Identified potential segregation of duties violations and proposed actions for remediation.

EDUCATION

06/1990 Bachelor of Science: Computer

Department of Labor - Cleveland, OH



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