Kamelish Serrano

Patient Service Representative - Drexel College of Medicine

Philadelphia, PA 19134

ad4kga@r.postjobfree.com

267-***-****

To further develop my customer service skills as a patient service representative in a company that will allow me to learn new skills in a professional setting. Work Experience

Patient Service Representative

Drexel College of Medicine - Philadelphia, PA

November 2017 to Present

Site: Drexel Internal Medicine Department (Map,Fairmount,Rittenhouse, and 219 clinic.

● Answer phone in the call center area to respond to inquiries made by patients, vendors, insurance companies and other medical facilities.

● Enter all patient data into electronic medical record within a timely fashion from phone contact prior to patient meeting with physician, update patient information and insurance.

● Reschedule patient appointments as required via telephone calls and written notification to patients.

● Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling, and follow-up appointments scheduling in database.

• Check in and checkout patients in a timely manner.

• Triage calls

• Opening and closing batches

• Taking copays

• Making follow up appointments

• Verifying or updating insurance or demographics

• Faxing

• Scanning patient forms and filing them electronically Production Helper

Northeast Building Products - Philadelphia, PA

January 2017 to May 2017

Performs in process quality checks to ensure parts are produced to meet customers specifications.

● Cut grids, weld vinyls and cutting glass and remake any damages to windows that have defects

● Follow all safety rules and maintain a safe environment along with checking for effective equipment operations to meet customers demand for on time deliveries. Stocker/Customer Service

Target - Philadelphia, PA

September 2010 to February 2011

Helping customers, answering questions or concerns . Stocking shelves organizing, scanning at a fast pace. Taking anything expired,open or spilled out. Education

High school or equivalent

Edison Fareira High School

June 2011

Skills

• Answering

• Excel

• Powerpoint

• Microsoft word

• Word

• Bilingual

• Customer Service

• Front Desk

• Call Center

• Front Office

• Hospital

• Copays

• Time Management

Additional Information

Professional Skills

● Bilingual in Spanish

● Experienced in Allscript, GE centricity, Microsoft Word, Excel, and Powerpoint, answering multiple high volume of phone calls.

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