Service Representative Patient
Resume:
Kamelish Serrano
Patient Service Representative - Drexel College of Medicine
Philadelphia, PA 19134
***********@*****.***
To further develop my customer service skills as a patient service representative in a company that will allow me to learn new skills in a professional setting. Work Experience
Patient Service Representative
Drexel College of Medicine - Philadelphia, PA
November 2017 to Present
Site: Drexel Internal Medicine Department (Map,Fairmount,Rittenhouse, and 219 clinic.
● Answer phone in the call center area to respond to inquiries made by patients, vendors, insurance companies and other medical facilities.
● Enter all patient data into electronic medical record within a timely fashion from phone contact prior to patient meeting with physician, update patient information and insurance.
● Reschedule patient appointments as required via telephone calls and written notification to patients.
● Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling, and follow-up appointments scheduling in database.
• Check in and checkout patients in a timely manner.
• Triage calls
• Opening and closing batches
• Taking copays
• Making follow up appointments
• Verifying or updating insurance or demographics
• Faxing
• Scanning patient forms and filing them electronically Production Helper
Northeast Building Products - Philadelphia, PA
January 2017 to May 2017
Performs in process quality checks to ensure parts are produced to meet customers specifications.
● Cut grids, weld vinyls and cutting glass and remake any damages to windows that have defects
● Follow all safety rules and maintain a safe environment along with checking for effective equipment operations to meet customers demand for on time deliveries. Stocker/Customer Service
Target - Philadelphia, PA
September 2010 to February 2011
Helping customers, answering questions or concerns . Stocking shelves organizing, scanning at a fast pace. Taking anything expired,open or spilled out. Education
High school or equivalent
Edison Fareira High School
June 2011
Skills
• Answering
• Excel
• Powerpoint
• Microsoft word
• Word
• Bilingual
• Customer Service
• Front Desk
• Call Center
• Front Office
• Hospital
• Copays
• Time Management
Additional Information
Professional Skills
● Bilingual in Spanish
● Experienced in Allscript, GE centricity, Microsoft Word, Excel, and Powerpoint, answering multiple high volume of phone calls.
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