Angela V. Zinnerman 919-***-****

*** *. ******** **. ***** Mount, NC ad4kex@r.postjobfree.com

Professional Profile

Over 20 years of customer service experience which allows me to interact with customers and coworkers successfully. Over 9 years of management experience in a restaurant and Bakery Outlet.

Dependable

Basic Computer Skills

Strong Leadership Skills

Team Oriented

Strong Coping Skills

Strong Supervisory Skills

Strong Adaptability Skills

Motivated

Professional Accomplishments

Certified Housing Counselor

The Housing Counselor provides counseling for situations including: default and foreclosure and rental counseling.

Provide assistance and counseling to individuals in the areas of budget and credit.

Enter all required client documentation into client management system in a timely manner as required by agency and HUD standards.

Create and maintain client files as required by agency and HUD standards.

Ability to work independently without close supervision.

Bankruptcy Counselor

Assisted clients with setting up accounts and resolving any issues they may encounter.

Provided guidance and support to clients throughout the bankruptcy process.

Educated debtors on how to manage their finances during periods of financial hardship.

Developed and maintained effective relationships with clients while managing their bankruptcy cases.

Advised clients on post bankruptcy strategies such as budgeting techniques.

Customer Service Representative

Received employee of the month certificate in 2007 for driving revenue over 5000.00 for the fourth quarter.

Promoted to key holder which empowered me to operate the store in the absence of the manager to include opening and closing the store, make decisions about customer issues and handling cash.

Setting up and assigning representatives to their work stations.

Troubleshooting cellular devices for repair or for replacement.

Resolving customer billing issues.

Answering calls and directing customers to the proper person for assistance.

Other Experience

Completed basic computer skills class 2012 covering Microsoft Word, Excel, Outlook and Power Point.

Work History

Certified Housing Counselor

Consumer Education Services, Inc. Raleigh, NC

2021-2022

Bankruptcy Counselor

Consumer Education Services, Inc. Raleigh NC

2013-2021

Customer Service Representative

Verizon Wireless, Durham, NC

2006-2012

Education

AAS Business Administration

AAS Paralegal Tech

Coastal Carolina

Community College, Jacksonville, NC

Coastal Carolina Community College, Jacksonville, NC

1981-1983

1983-1984

References

References are available upon request.

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