SUGARLAND, TX

PHONE 872-***-**** • E-MAIL ad4ker@r.postjobfree.com

BE'TRIANA HICKS

Detail oriented, cross-functional professional with 10+ years of experience supporting daily operations in a variety of settings, including virtual, office and hospitality industries. Known for leveraging proven tactics in sales, customer support, and workplace communications in order to ensure exceptional service levels in all aspects of daily business. Vast familiarity with various computer programs and POS systems.

AREAS OF EXPERTISE

Intermediate Microsoft Office Skills ● 45 WPM Typing Speed● Project Management ● Operations Oversight ● POS systems ● Direct Sales ● Marketing & Promotions ● Team Leadership & Development ● Inventory Control ● Hospitality ● CRM Proficiency ● Reporting & Communications ● Customer Support ● Internal Policies

PROFESSIONAL EXPERIENCE

Youth Advocate Program

2019-2023

Youth Mentor

•Independently schedule youth outings and parental meetings

•Assess the individual needs of clients and connect them with corresponding resources

•Make purchases on the clients' behalf and maintain organized account of funds spent

•Maintain daily virtual entries of client encounters via company portal

Rome Joy Catering

2018-2020

Waitress

•Welcome and seat customers

•Take detailed orders from customers

•Support restaurant section independently

•Communicate order specifics to kitchen staff

•Operate handheld POS system and process payments

•Serve alcoholic beverages under lawful guidelines

AT&T

2013-2015

Sales Associate

•Operate and maintain a consistent flow of inbound calls for 2-4 hour intervals

•Gently inform customers about invoices, policies, etc.

•Adjust customers’ invoices when necessary

•Process payments for invoices, products, etc.

•Adhere to a strict, independent schedule via telecommute

American Income Life 2011-2012

Supervising Agent

•Maintaining a consistent production average

•Professionally advise clients from a licensed producers’ perspective

•Complete and secure binding contract between client and company

•Explain the benefit and importance of life & health insurance to union members and their families

•Train and supervise 3-8 agents to perform the above tasks in the field

EDUCATION

Kennedy King College

•GED (2008)

Corinthian College

•Dental Ass. Certification (2010)

DORHN Insurance College

•Life Insurance License (2011)

References Available upon request

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