Roseanna Facundus

Phone: 805-***-****

ad4kdd@r.postjobfree.com

Objective: To obtain a position where I can implement my skills in a team environment. Particularly interested in a position where there is not only potential for growth, but also an opportunity to motivate my peers and take the company to the next level. Skills: Computer skills; Word, Excel, Outlook, Encompass. Great inbound and outbound customer service skills. Work well with others as well as independently. Ability to meet deadlines. Self-starter, hard worker, good attendance. Always willing to learn new tasks.

Special Skills and Qualifications:

Basic knowledge of Word, Excel, Outlook, and Teams. Construction Industry experience specifically in Billing using Sage. Account Management experience in Mortgage Home loans using Encompass. Professional Experience: United States Postal Service

204B Supervisor/ Sunday HUB Supervisor May 2023- August 2023

Supervised carrier activities: evaluate their daily workload, making sure they deliver all mail and parcels on the street.

Assist all carriers if they run into any issues on their route. Answering phone calls and online customer service inquiries. Manage assigned collections boxes making sure carriers collect and scan items.

Sundays supervised 2-3 carriers from each office that are assigned to deliver parcels from East Beach, Santa Barbara Main, San Roque, and Carpentaria. Making sure all carriers take assigned parcels and deliver them that day. Keeping track of all accountables such as vehicle keys, arrow keys, and gas cards. Organize office so everything is ready for the next day. United States Postal Service

City Carrier Nov 2022 – August 2023

Cased, delivered, and collects mail along the assigned route on foot or using a vehicle.

Provides customer service such as selling stamps, accepts C.O.D., registered, certified and insured mail and parcel post. Returns mail collected, undeliverable mail and submits monies and receipts to post office. Prepares mail for forwarding and maintains records of change of address information.

Sprout Mortgage (Wholesale)

Account Manager Sept 2020 - July 2022

Manage a pipeline of 75- 175 loans collecting documentation from the Brokers required by the Underwriters to fund loans. Conditions such as Appraisal reports, Legal reviews, Title documentation. EMD & gift funds. Along with Borrower's personal information such as identification, bank statements, sourcing funds, tax documentation, hazard, and flood insurance. Pulling and clearing fraud reports, flood determination forms, and SSN verifications.

Contact each Broker twice a week to maintain good customer service, answer questions and clear conditions. Mediated between Underwriters and Brokers to help communicate and give clarity to what documentation is required to clear conditions.

Assisted Closers and Funders with similar duties to assure loans get funded. ARB, Inc (Construction)

Billing Coordinator April 2018- Aug 2020

Compile weekly timesheets for Labor, Equipment and Third-party invoices for each job, including documents such as crew hour breakdowns, invoices, service orders and photos of jobsites.

Audit each job matching up the labor hours and equipment in case of missing information. Check for all accuracy that all documents match the service orders such as job information and location to get billed properly.

Date entry, enter timesheet information on So Cal Gas system, matching ours and submitting the documents to our Accounts Receivable department so all parties get paid. Home Funding Corporation April 2016-March 2018

Funding- Post Closing & Quality Control Specialist

Uploaded loan documentation to the Investor sites and provided all conditions necessary for purchase. Printed and uploaded purchase agreements and corresponded with both Investors and Warehouse.

Audited each loan for accuracy, checking for the following to be provided: all pages included, required signatures, dates, Initial disclosures, Loan Estimates, closing disclosures, Final recorded deeds and Prelims are in from Escrow. Insurance premiums have the correct Mortgagee clause, and loan numbers. Borrowers' identification, SSA cards and loan applications are filled out. All FHA and VA documents are provided.

Backed up Supervisor when she was out preparing CDs for Escrow matching fees for accuracy and sending them to the Borrower's for review and approval.