Antoine Thomas

Blythewood, SC United States ad4kcx@r.postjobfree.com 803-***-****

SKILL SET

Experienced with 15+ years of expertise in data entry, software, database, information technology, help desk, troubleshooting, customer support and call management. Proficient in SAP resolution, customer service, and escalation management. Proficient in articulating technical concepts to peers, management, leadership and customers.

APPLICATIONS

SAP, Automation, Excel, Google Spreadsheet, QuickBooks, Adobe, LAN, UKG

EMPLOYMENT

Sales Consultant, Jim Hudson GMC Buick Cadillac, Columbia, South Carolina, Aug 2022-present

Proficiently sell a wide range of new and used vehicles.

Maintain friendly and professional customer interactions with all customers.

Quote prices, credit terms and other contract specifications.

Spend time with customers to determine their needs and discuss vehicle options.

Test drive vehicles to demonstrate automotive features

Complete quotes, return email/voicemail, other administrative functions to include running credit applications and processing transaction paperwork

Respond and follow up with all customers inquiries in a timely manner

Exceed and maintain store sales goals each month

Complete weekly training regarding the product line and exchange selling strategies and marketing information.

Sales Consultant, JT's Kia of Columbia, Columbia, South Carolina, May 2018-July 2022

Proficiently sell a wide range of new and used vehicles.

Maintain friendly and professional customer interactions with all customers.

Quote prices, credit terms and other contract specifications.

Spend time with customers to determine their needs and discuss vehicle options.

Test drive vehicles to demonstrate automotive features

Complete quotes, return email/voicemail, other administrative functions to include running credit applications and processing transaction paperwork

Respond and follow up with all customers inquiries in a timely manner

Exceed and maintain store sales goals each month

Complete weekly training regarding the product line and exchange selling strategies and marketing information.

Deliver Route Driver, Coca-Cola Consolidated, Blythewood, South Carolina, April 2017-May 2018

Exercised safe practices and work environment in a strenuous environment

Operated machinery while working in industrial and various weather conditions

Responsible for warehouse inventory, systems and forklift clamp truck

Responsible for the delivery of over 30 pallets a day

Responded promptly to equipment breakdowns and repaired within 10 minutes

Responsible for troubleshooting, repairing electric lift equipment and insuring maintenance of truck daily

Assisted in inventory control and stocking of supplies in 10 stores daily

Delivered, filled, merchandised, and rotated products at customer accounts and or stores.

Reviewed customer accounts daily and held responsible for all merchandise in possession.

IT Help Desk Analyst Westinghouse, February 2015 - April 2017, Rockhill, SC

Create IT service requests, events, incidents, and alerts by documenting technical issues within the ticketing system.

Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.

Responsible for answering phone calls, responding to email request, fielding and diverting calls to the appropriate unit.

Responsible for streamlining the outcome process from submission to resolution.

Assist employees in resolving their computer problems related to software and hardware issues.

Worked closely with internal departments to resolve all troubleshooting issues.

Data Entry Clerk Round Point Mortgage, September 2013 – February 2015, Charlotte, NC

Responsible for the input and maintenance of accurate data within the company database as collected upon forms or spreadsheets.

Organized files and data within the company database.

Executed weekly special research and run reports.

Prepared source data for entry by opening and sorting emails, verified and logged received data.

Analyzed data for defects, establishes entry priorities, and routed accordingly.

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