SaSha Williams

*** ***** **** **

Dallas, tx ****7

469-***-****

ad4kcg@r.postjobfree.com

Objective

Highly motivated and results driven professional recognized for professionalism, commitment to excellence, and demonstrated ability to communicate and work with senior management, associates, and customers. Have excellent interpersonal skills, able to collaborate effectively with co-workers at all levels. Self-motivated and can work independently or in a team.

Experience

Teladoc

Recruiting Coordinator Lewisville, Texas

November 2018- Present

-Handled a high volume and accelerated recruiting for talented and qualified candidates.

-Screened, conducted and scheduled interviews, created offer letters, sent off for backgrounds and scheduled interviews.

-Consulted daily with candidate feedback and sent daily emails.

-Worked closely with SSA, Store Manager, HRBP and Talent Partner.

-Assessed applicants’ relevant knowledge and experience.

-Monitored and applied HR best practices and provided all support that the store needed.

Kohl’s Richardson, Texas

Customer Service Representative

July 2014- November 2018

-Answers an average of 65 calls per day by addressing customer inquiries, solving problems and providing new product information.

-Negotiates with clients to resolve account delinquencies, earning client trust while maintaining company loyalty. Continually achieved 90%+ quality assurance scores while following federal, state, local and company guidelines.

-Resolves customer issues in a clear, courteous and straightforward manner.

-Describes product to customers and accurately explained details and care of merchandise.

-Provides an elevated customer experience to generate a loyal clientele.

-Effectively communicates with and supported sales, marketing and administrative teams daily.

-Customer Service Representative

-Connextions

-May 2013- July 2014

-Respond to inbound pharmacy/customer calls.

-Performs duties related to the resolution of adjudicated prescription claims with regards to member eligibility, benefit parameters applied, determination of prior authorization or overrides and exceptions in the system.

Education

A.Maceo Smith High School May 2006

License

-Texas All Lines Adjuster License

-Texas Notary Public

Skills

-Detail Oriented

-Active listening skills

-Microsoft Office

-Expert conflict resolution

-Sales experience

-Excellent communication skills

-Strong problem solving skills

-Customer service awards

-10 key skills

-Training and development

-Multi line phone expert

-Taleo

-HireRight

-References are available on request

Contact this candidate