Doo Hee Kong

*** ********* **.

Wheeling, IL. *0090

Cell: 773-***-****

E-mail: ad4kba@r.postjobfree.com

OBJECTIVE: To obtain a challenging permanent full time job that relates to Security Technician and

Network technical support positions.

EDUCATION: Computer Science in Engineering Department. January 1999

University of Illinois at Urbana-Champaign, IL

Bachelor of Science

COMPUTER SKILLS: Web HTML Editors: FrontPage98, Home Site, Dream Weaver

Program Languages: JAVA, CGI Scripts, C/C++ and Visual Basic

Web Statistic Report Applications: Web Trends Log Analyzer

Graphic Applications: GIF animator, Adobe PhotoShop and Flash

Office Applications: Microsoft Word, Excel, Access and Lotus Notes.

CERTIFICATION: Comptia A+ Software and Hardware Systems certified professional.

Microsoft retail RMS P.O.S. Software certified

WORK EXPERIENCE:

Safe Haven Security. Lombard, IL May 2019 - Nov. 2019

Title: ADT Install Technician

Duties:

Installation, Service, and Troubleshooting of a variety of residential burglary alarm systems.

manage a multiple appointment scheduled daily/weekly.

Educate customers in various system operations and maintenance.

Kong Business Solutions inc. Wheeling, IL May 2008 - Present

Title: Self Employed P.O.S/Network and CCTV System Analyst

Duties:

Install POS Systems and CCTV systems to Small retail business.

Provide consulting service and Technical problems of the Point Of Sales (POS) and Digital Video Recorder (DVR) system to the external customers as a technical sales person. External customers such as Restaurants, Groceries and Retail Stores.

Support networking internal customers and employee as a technical support person. Provide troubleshooting and repair service on the hardware and the software of client computer systems and the attached peripherals.

Midwest Business System Chicago, IL July 2002 - 2007

Title: Marketing/Sales/Purchase Director, P.O.S/Network System Analyst

Duties:

Perform Technical Support of Internal and External customers. Internal customer support via telephone and/or e-mail, and external customers by Tech calls.

Provide consulting service and Technical problems of the Point Of Sales (POS) and Digital Video Recorder (DVR) system to the external customers as a technical sales person. External customers such as Restaurants, Groceries and Retail Stores.

Support networking internal customers and employee as a technical support person. Provide troubleshooting and repair service on the hardware and the software of client computer systems and the attached peripherals.

Coordinate and manage of convention trade shows - produce brochures catalogs, manage for direct mail and web online marketing operations.

PROJECT PERFORMED EXPERIENCE:

Whittman-Hart, Inc. Chicago, IL Jan 1999 to September 1999

Assist Webmaster to developed web pages using Microsoft Front Page, Modified Perl CGI and JAVA script language.

Analyzed web page traffic and prepared detailed weekly report to the communication marketing department manager.

Developed and implemented interactive web calendar to allow each department manager to post departmental events and information.

Enhanced web page graphic user interface using various graphic design programs.

AMRS Computer Consulting Inc. Chicago, IL Feb 1998 to May 1998

Computer Instructor: Taught courses in basic computer structure, Windows 95, Microsoft Word and Excel.

Technical support as Internet Service Provider with commercial ISP division, helped set-up ISP accounts, e-mail accounts and maintained system.

PC Technician - Responsibilities included having all hardware problems repaired minimizing cost and maximizing customer satisfaction.

H2AU, Inc. Chicago, IL Jan 1999 to November 1999

Developed Book Store database using MS Access and Visual Basic for point of sale system of bookstore chain.

Developed approximately 100 web pages using CGI and JAVA script for 4 companies (two book stores, Tent whole sale company, and trading company).

Developed and implemented clients' Shopping Cart System for 2 large bookstores and Import/export Company.

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