United States Customer Service
Resume:
Christian Battle
Tax Preparer Assistant
Lake Ridge, Virginia, United States
************@*****.***
WORK EXPERIENCE
March 2018-Current
Tax Preparer Assistant
Intelligent Tax Solutions
Forestville, Maryland, United States
*Proactively assists and ensures the completion of administrative support requested by tax preparers on a day-to-day basis
*Develop SharePoint sites, pages, list and library and controlled permissions
*Site Owner/Administrator for the company internal collaboration sites
*Create reports, presentations and letters using Microsoft SharePoint, Excel, Powerpoint and Word 2016
*Trained new tax preparers on Drake Professional Tax software
*Entering client and W-2 information into the tax program
*Assist with the closing of the interview by assembling the tax return
*Obtaining all required signatures
*Reviewing the finished product with the client
*Greeting customers at the front desk
*Answers the main line, redirect callers appropriately, and takes detailed messages EDUCATION
2020-Current
Bachelor of Computer Computer Science
Virginia State University
Petersburg, Virginia, United States
• Cyber Security Specialization
• Music Education
2017-2019
High School Diploma
Woodbridge High School
Woodbridge, Virginia, United States
August 2017 - August 2019
Woodbridge High School, Woodbridge VA - High School Diploma SKILLS
Microsoft Sharepoint Sharepoint Cyber Security Administrative Support Front Desk Customer Service Oriented Customer Service Greeting Closing Tax Returns Tax Return Retail Sales Excel Microsoft Powerpoint Powerpoint
HONORS & AWARDS
2 years of award winning customer service skills, with strong deductive reasoning skills, attention to details and strong reading comprehension skills
Intelligent Tax Solutions Employee of the Month-May 2019 LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
Contact this candidate