Customer Service Representative
Resume:
Lee Gervasi
ad4k96@r.postjobfree.com
Work Experience
Customer Service Representative
WestJet Airlines - Moncton, NB
August 2017 to April 2020
Make reservations cancel reservations look for best flight for guest answer questions Customer Service Representative
Concentrix - Riverview, NB
July 2015 to July 2017
Fill out warrenty claims cancelling and saving warrenties updating credit cards and bringing accounts up to
date taking supervision calls and call backs I was laid off from this job Customer Service Representative
Asurion - Moncton, NB
November 2013 to April 2015
Responsibilities
Starting and completing insurance claims\protection plans for cell phone. Providing excellent customer service
to customers.
Accomplishments
I got nominated for Customer Service Representative 3 times in the last year. Skills Used
I used active listening to determine customers needs.Explained policy, procedures and process all the while
pay attention to claim details such as authorized users,dates, and company policy. Cook/cashier
7 Eleven Canada - Dauphin, MB
September 2012 to January 2013
Cooked maintain hot foods verifird tempatures ran cash register took inventory restocked selves and maintained store cleanliness
Administrative Assistant
Self-Employed - Moncton, NB
October 2011 to July 2012
Filled out and processed such forms as: bills of lading, PAPS, PARS, Aces, log books, reimbursement forms,
and monthly maintenance forms
* Contacted brokers; verified that loads were cleared
* Faxed documents, sorted receipts, and performed bookkeeping Customer Service Representative
SDI Marketing - Moncton, NB
July 2011 to October 2011
Provided clients with information on products
* Completed necessary documents for new clients
* Met daily quotas
Telephone Interviewer
BBM Canada - Moncton, NB
July 2010 to January 2011
Called clients to complete scripted survey
* Met quotas consistently and negotiated with clients to provide more in-depth information
* Was recognized twice for excellence in meeting quotas Customer Service Representative
ICT Group Inc - Riverview, NB
April 2009 to September 2009
Responded to customer inquiries and complaints; resolved billing issues
* Responsible for sales and retention calls
Educational Assistant
Kenora-Patricia & NW Catholic School Boards - Dryden, ON November 1997 to September 2008
Assisted students in learning class material; provided one-on-one assistance
* Operated specialized learning equipment
* Provided instructional and clerical support for classroom teacher
* Prepared classroom displays and bulletins
* Monitored students in cafeteria, schoolyard, library, gymnasium, and hallways Bookkeeper
Sioux computer - Sioux Lookout, ON
November 2001 to September 2003
Ensured proper receivables, payables, and payroll accounts using MYOB program
* Received and inputted payments into an excel program; organized invoices
* Opened and closed business; set alarm system
* Processed payments and performed financial transactions
* Typed, verified, and printed reports
* Assisted clients with inquiries, concerns, and orders
* Organized, filed, photocopied, and faxed documents
* Took inventory; ordered office supplies
Childcare Provider
Self-Employed - Sioux Lookout, ON
May 1991 to October 1995
Organized before, during, and after school activities/games
* Prepared nutritious snacks/meals; encouraged good eating habits and personal hygiene
* Ensured safety and wellbeing at all times
Customer Service Representative
Bank of Montreal - Sioux Lookout, ON
August 1988 to November 1991
Answered telephone, greeted customers, and sold products/services
* Assisted clients with day-to-day banking
* Performed financial transactions; opened and closed accounts
* Received Customer Service Representative Award
Education
Geneva Centre for Autism - Sioux Lookout, ON
October 2007 to February 2008
High School Diploma
Lakehead University - Thunder Bay, ON
September 1983 to May 1985
Queen Elizabeth District High School - Sioux Lookout, ON September 1978 to June 1983
Skills
• Microsoft Office 2007: Word, Excel, PowerPoint, Publisher, and Outlook; E-mail and Internet
• Typing speed: 50 wpm
• Outstanding customer service skills
• Reliable, responsible, and punctual; proficient working individually or as part of a team
• Positive attitude; eager and willing to learn
• Communication skills
Contact this candidate