Administrative Assistant Customer Service
Resume:
Jeanette Mitchell
**** **** ****** *******, ** 94605 341-***-**** ********************@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional with healthcare industry able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Strong time management skills with ability to establish priorities to meet timelines.
Attention to detail needed to maintain high levels of accuracy.
Able to make decisions based on facts and experience and implement course of action.
Certifications – CPR, First Aid, AED, and BLS.
Healthcare Software – eMAR.
Electronic Medical Records (EHR) – QuickMAR PointClickCare
Communication Platforms – Zoom, Skype, Google Meet, and MS Teams.
Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 30 WPM.
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing
Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information
HIPAA Compliance Medical Laws & Ethics Medical Billing Knowledge Third Party Billing Medicare Medicaid
HMO PPO Basic Coding Skills for ICD-10 & CPT Insurance Verification
Anatomy & Physiology CMS 1500 Claim Form Billing Cycle Claims Appeal Process
EDUCATION
Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2024
Pristine College – Hayward, CA Certified Nursing Assistant
Western Career College Medical Assistant, 2008
WORK EXPERIENCE
PriveStaff Employment Agency – Santa Jose, CA 12/2023 – Present
Office Manager
Ensure high priority of health and safety of the children.
Serve meals and establish appropriate limits to provide a fun, safe, and positive experience.
Document and maintain records of daily activities.
Set a positive example in conduct and maintain safety and cleanliness of the establishment.
Nordstrom Distribution Center – Newark, CA 01/2023 – Present
Package Handler
§Accurately read labels, verify numbers, memorize and carry out instructions.
§Document product, packaging, and order information on specific forms and records.
§Successfully provide expertise in company shipping software and labeling system.
Carelinx Inc. – San Francisco, CA 01/2020 – Present
Certified Nursing Assistant
§Provide assistance with personal hygiene, feeding, and ambulation.
§Perform duties in accordance with safety and infection control procedures.
§Document patient activities and condition and promote an environment of care.
§Abide by HIPAA guidelines to ensure patient privacy and confidentiality.
Victoria House Residential Care Facility – San Francisco, CA 11/2018 – 02/2023
Medication Technician / Resident Care Provider
Provided patient care services including medication distribution following individualized plan of care, personal hygiene assistance, and mobility and promoted a safe, clean, and organized environment.
Delivered mental and emotional stimulation through facilitation of engaging activities.
Supported residential activities and functions through active planning and participation.
Observed, reported, and documented resident conditions and activities.
Complied with policies and procedures and abided by HIPAA guidelines to protect privacy.
Rhoda Goldman Plaza – San Francisco, CA 08/2013 – 01/2018
Merrill Gardens at Campbell – Campbell, CA 03/2009 – 04/2013
Certified Nursing Assistant
Provided personal care assistance to residents – personal hygiene, feeding, and mobility.
Monitored medications and promoted a safe, clean, and organized environment.
Complied with policies and procedures and abided by HIPAA guidelines to protect privacy.
Observed, reported, and documented resident conditions and activities.
Volunteer at Deliverance of Fellowship in Oakland, CA as a Food Server since 01/2021
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