MUTUMHE

JANE

ad4k7a@r.postjobfree.com

SkypeID: ad4k7a@r.postjobfree.com/ContactNo.+263*********

CAREER

OBJECTIVE

Charismaticandservice–orientedhotelfrontofficesupervisorwhoispassionateaboutdeliveringexcellentserviceandexceedingguestsexpectations,seeksopportunitywithyourrenownedorganisation.

PROFESSIONALEXPERIENCE:

NameofCompany:RegencyHotel

Flamboyant

Period:2018 April-December2021

PositionHeld:FrontOfficeReceptionist/NightAuditor

Dutiesand

Responsibilities:

• Overseeallhoteloperationsincludingbeingresponsibleforoverallguestexperience.

• Leadreceptionteamtogreatlevelsofdeliveringexcellentholidayexperiencetoguests.

• Controllingguestaccesstosafedepositboxes

• Contactinghousekeepingormaintenancewhenguestsreportaproblem

• Providehotelclerkswithnecessarytrainingandsupport

• Nightauditduties,includingdealingwithclosingofmonthandproducingofrevenuereport

• Coordinatingwithotherhotelworkerstohandlenecessaryend-of-daytasks

• Looktoidentifyopportunitiestoreduceguestcomplaintsatthereceptiondesk

NameofCompany:RegencyHotel

Flamboyant

Period:2010 August–2018

March

PositionHeld:FrontDesk

Receptionist

DutiesandResponsibilities:

• WelcomingGuests

• Checkinandcheckoutguests,includingguestbillingprocess

• Operatingswitchboardandansweringandforwardingincomingtelephonecallstoappropriatepersonordepartment,includingtakingdownandpassingonmessageswherenecessary

• Up-sellingguestroomsandpromotinghotelsservices

• Provideguestswithrelevantinformationaboutotherplacesofinterestsactivitiesavailable

• Maintainacleanandneatfrontdeskarea

NameofCompany:RainbowTourismGroup(AzambeziRiver

Lodge)

Period:2006 October–2007

December

PositonHeld:FrontDesk

Receptionist

Dutiesand

Responsibilities:

• Actingasafirstpoint-of-contact,meetingandgreetingguests

• Checkinandcheckoutofguests,includingtoberesponsibleforaccurateandefficientaccountsandguestbillingprocessaswellastakingcareofpaid-outs

• Attendingtoguestrequests

• Answeringtelephone,takingaccuratemessages

• Communicatingwithhotelstafffromotherdepartmentsonthestatusofguestsrooms

• Upsellingguestroomsandpromotinghotelservices

• Carryingoutendofshiftbankingproceduresandallotheradministrativetasksonanad-hocbasis

NameofCompany:GemofAfrica(Victoria

Falls)

Period:2003 January–2005

March

PositionHeld:Sales

Associate

Dutiesand

Responsibilities:

• Greetsandwelcomescustomerswithasmileastheyentertheshop,andinquirefromthemhowyoumayassistthem

• Entertainingjewellerycustomersandensuringthattheyhaveawonderfulexperiencewhilepurchasingexpensivepiecesofjewellery

• Listentocustomers’commentstoknowexactlywhattheirrequirementsareand

toknowthekindofjewellerysetsandpiecesthatwillmeetthespecificneedsofcustomers

• Providerelevantinformationaboutthejewellery,includingstones,cuts,weightandsettingtypestoenablethemmakebestbuyingdecision

• Suggestingcomplimentingpiecesandequallygoodalternatives

• Leadingcustomersthroughthebuyingprocessbyassistingwithwrapping,boxing,andbaggingofitemstheyhavepurchased

• Sendingoutthankyounotesandalsoinformationaboutnewproductarrivalregularlytocustomerstoseektogainandretaintheirroyalty

• Organisingproductwindowdisplaysregularlyandensuringthesecurityofalldisplays

SKILLS

• Administrativeproficiency

• Highstandardofpersonalpresentation

• Excellentcommunicationandinterpersonalskills

• Customercaremanagementandcosteffectiveproductionskills

• Theabilitytonegotiateeffectivelyatalllevels

KeyPersonalAttributes:

• Excellentverbalandwrittencommunicationskills

• Apolitemanner

• Excellenttelephoneetiquettes

• Customerserviceskills,patienceandtact

• Abilitytoshiftswork

• Excellentteamplayerresultoriented

• Theabilitytobecalmandwellorganised,evenwhenworkingunder

pressure

EDUCATION:

DiplomainTravelandTourism

Management

REFERENCE

S:

TheGeneralManagerMr

TshumaRegencyHotel

FlamboyantCELL:+263773

194269

Email:ad4k7a@r.postjobfree.com

TheHumanResourcesManager

A’ZambeziRiverLodgeContact

No.+26313083284461-6

Contact this candidate