ELIZABETH BORRERO

**** ****** **, *******, ************, 19602, US • 484-***-**** • ad4k5f@r.postjobfree.com Focused

Service-driven

Disciplined

Motivated

Sales Manager with over 10 years of experience building relationships and partnerships, servicing accounts, and increasing profits. Hardworking

Award-winning

Multi-task-oriented

Determined individual with experience forming and nurturing profitable partnerships. Computer literate

File/records maintenance

Sales

Customer satisfaction

Credit and collections

Inventory management

Customer needs assessment

Strategies and goals

Performance tracking and evaluations

Positive learning process

Staff management

Product knowledge

Multi-Task Management

Excellent communication

Creative problem solving

GED - 2001

Reading Area Community College - Reading, PA

High School

Reading High School - Reading, PA

Sales Manager - October, 2011 to October, 2022

Aaron's - Hatboro, PA

Increased product distribution in the company by adding new distribution points, such as convenience stores, distributors, retail supermarkets, and food services.

Made phone and email contact with customers to see if there were any connections, offer services, and cement relationships. Customers were educated on all processes and services. Met sales goals and increased revenue through product knowledge and customer relationship management. Exceeded sales goals and increased profitability by developing sales strategies and business plans based on market trends. Increased monthly gross sales & surpassing sales, revenue, and profit margin targets. Oversaw [3-5] employees and kept track of their performance to ensure that sales targets were met. Devised sales and distribution strategies and supported management models to achieve a sales budget. Used my networking skills to help expand the market and foster New business relationships. Dealt with all customer service issues in a pleasant manner, allowing for quick resolution and client satisfaction. Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries. Facilitated sales calls with team members to set sales and customer retention targets. Kept track of customer preferences in order to determine where my sales efforts should be focused. Professional Summary

Skills

Education

Work History

Nurses Aide - March, 2020 to July, 2021

Saucon Valley Manor - Hellertown, PA

Assisted with daily living activities such as personal hygiene, feeding, and ambulation. Increased patient satisfaction by assisting with activities of daily living such as bathing, dressing, toileting, and exercising. Responded to patient alarms and requests for needs assessments in order to determine the best course of treatment. Volunteered to work extra shifts and overtime to ensure proper staffing and floor coverage during busy periods. Kept track of the patient's intake and dietary needs, as well as assisting with feeding. Carefully and transport patients using mobility devices and equipment. Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness. Assistant Office Manager - January, 2003 to November, 2009 Nurses Available Inc - Shillington, PA

Transferred and forwarded phone calls, visitors, and mail to the appropriate staff members. Prepared and Assisted the Office Manager in Creating Different ways to Advertise and Promote our Business. Set up efficient workflow processes, tracked daily productivity, and made changes to improve the overall effectiveness of personnel and activities.

Provided and was Responsible for Contacting Ideal Candidates for Potential Referral. Recruited and Scheduled Office employees, as well as Field Staff on Skilled and Non-Skilled cases Set up Interviews of Aides as well as their workflow process and Terminated Aides if Necessary to improve the overall effectiveness of personnel and activities.