Taylor Armstrong

Amarillo, Texas *****

H:817-***-**** C:817-***-**** E: ad4k0t@r.postjobfree.com

PROFESSIONAL SUMMARY

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. SKILLS

• Understanding Customer Needs

• Courteous with Strong Service Mindset

• Verbal and Written Communication

• Calm and Professional Under Pressure

• Inbound and Outbound Calling

• Computer Proficiency

• Call Volume and Quality Metrics

Strong Analytical and Problem Solving

Skills

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• Customer Account Management

• POS Systems and Ordering Platforms

• Microsoft Office

• Microsoft SharePoint

• Adobe Systems Adobe Creative Cloud

WORK HISTORY

EXECUTIVE KITCHEN MANAGER 11/2020 to 04/2023

Sonic - Amarillo, TX

• Motivated staff to perform at peak efficiency and quality. Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.

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Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

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Scheduled and received food and beverage deliveries, adhering to food cost and budget.

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Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

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Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

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CUSTOMER SERVICE REPRESENTATIVE SUPERVISOR 06/2019 to 10/2022 Willis Towers Watson - Richardson, TX

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Also took about 200 to 300 calls Per Day .

• Responded to customer requests for products, services and company information.

• Answered customer telephone calls promptly to avoid on-hold wait times. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

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Offered advice and assistance to customers, paying attention to special needs or wants.

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Developed community reputation through commitment to customer satisfaction and strong client relationships.

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• Consulted with outside parties to resolve discrepancies and create expert solutions. UNISORT, BOMBAY, RECEIVING,SHIPPING,DETAIL CHECK 03/2021 to 09/2022 JCPenney Distribution Center - Cedar Hill, TX

Adhered to tracking, documentation and control standards in order to reduce loss and maintain compliance.

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• Kept work areas clean, safe and organized.

• Placed, tagged and secured merchandise in diverse designated areas.

• Tagged and shelved boxed product using first-in, first-out storage scheme. Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.

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• Coordinated storage locations and product movements.

• Restocked products and rotated items according to standard procedures.

• Completed daily cycle counts and assisted with 278 audits.

• Scheduled pickups and deliveries to maintain smooth operations.

• Processed and restocked returns.

MANAGER'S ASSISTANT 03/2011 to 05/2019

What A Burger - Alvarado, TX

Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.

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Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.

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• Worked with chef to prepare daily food specials and other supplies.

• I Accomplished becoming Manger because way i performed day

• Ran errands to support daily needs of management.

• Resolved basic computer and office equipment issues through troubleshooting.

• Scheduled meetings and managed calendar.

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

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• Attended monthly sales meetings and reported pertinent information to employees. EDUCATION

Alvarado High School - Alvarado, TX High School Diploma 05/2020

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