David Jerry Mitchell

Summary

With over ** years of experience in customer service, sales assistance, and logistics coordination, I have honed my skills in CRM systems, strategic customer relationship development, and uncovering new sales opportunities. My background in plastics sales and distribution, combined with my proficiency in SAP and ERP systems, positions me as an asset for driving sales and margin results through effective customer relationship management and operational excellence.

Experience Processing Agent (Converted From ISS Temp.) March 2023 - Present Sequential Technology International

• Processed incoming orders for AT&T, demonstrating proficiency in order entry and customer data management, aligning with CRM system management skills. • Successfully upgraded devices and managed client accounts, showcasing my ability to close sales and enhance customer satisfaction. • Utilized SAP for accurate order entry and customer information management, reflecting my capability to work with CRM and sales tools effectively.

Processing Agent August 2022 - March 2023 ISS Bethlehem, PA

• Handled incoming orders for AT&T, emphasizing my expertise in order processing and customer service. • Engaged in proactive customer account management, contributing to the development of strategic customer relationships. • Demonstrated multitasking abilities by managing multiple client requests efficiently, aligning with the core competency of multi-tasking.

Customer Care Parts Associate (Remote) February 2021 - April 2021 Cummins, Contract Employee

• Provided estimated delivery dates and confirmed order accuracy, showcasing my attention to detail and customer excellence. • Quoted customers on parts and entered orders, highlighting my skills in quoting, sourcing, and closing orders. • Enhanced billing accuracy by ensuring items were billed to the correct branch, demonstrating my proficiency in accurate order entry. Supply Chain Management Associate

March 2019 - July 2020 ThermoFisher Scientific, Breinigsville, PA

• Delivered proactive helpdesk support, strengthening relationships with internal and external clients. • Managed drug supply chain shipments, uncovering new opportunities for efficiency and customer satisfaction. • Implemented new working practices within the team, showcasing my leadership and problem resolution skills.

Customer Service Representative May 2018 - March 2019 CoWorx Staffing Services, Bethlehem, PA

• Answered inbound calls from AT&T Business customers, demonstrating excellent communication skills and customer service. • Selected to help start a new program for First Responders, highlighting my ability to adapt to new challenges and learn new systems quickly. • Worked with various software programs, aligning with the requirement for proficiency in sales tools and CRM systems.

Sales Merchandiser February 2018 - May 2018 Anderson Merchandisers, Allentown, PA

• Conducted sales call cycles for existing retail listings, demonstrating my skills in inside and outside sales. • Developed relationships at store, wholesale, and manufacturer level, showcasing my strategic customer relationship development. • Utilized market data to improve placement and retail support, aligning with the ability to measure sales and margin results.

Sales Assistant and Logistics Coordinator April 2017 - July 2017 Transource DBA Unishippers Bath, PA

• Acted as a liaison between the sales team and operations group, demonstrating my multitasking and organizational skills. • Provided customers with freight quotes, showcasing my skills in quoting and customer service. • Entered and processed customer shipments, aligning with the ability to manage customer information in SAP and CRM.

Customer Service September 2016 - December 2016 PCA (Packaging Corporation of America), Allentown, PA •

Managed customer orders and billing, demonstrating my proficiency in accurate order entry and customer data management. • Organized daily billing, showcasing my attention to detail and ability to work under pressure. • Collaborated with logistics to ensure timely delivery, aligning with the core competency of multi-tasking.

Inside Sales Representative May 2015 - April 2016 ASGCO Inc., Allentown, PA

• Managed accounts for 4 outside sales representatives, showcasing my skills in sales management and customer relationship development. • Quoted and entered orders for customers, demonstrating my expertise in quoting, sourcing, and closing orders. • Worked closely with the engineering and fabrication departments to ensure customer satisfaction, highlighting my ability to uncover new opportunities and introduce new materials.

Group Support Consultant (Robert Half-Office Team Employee) September 2014 - April 2015 Travel Impressions, Bethlehem, PA

• Managed the Group Support Email Que, demonstrating my proficiency in CRM systems and customer service. • Assigned change requests to consultants, showcasing my organizational skills and ability to multitask. • Worked closely with supervisors to handle incoming emails, aligning with the core competency of communications skills.

Inside Sales/Customer Service June 2005 - January 2013 Acrilex Inc., Norristown, PA

• Maintained current customer accounts and grew accounts, showcasing my strategic customer relationship development skills. • Provided technical information to customers, aligning with the ability to introduce new materials and educate customers. • Attended and worked customer trade shows, demonstrating my skills in uncovering new sales opportunities and material introduction.

Insurance Agent April 2003 - June 2005 State Farm, Bethlehem, PA

• Sold auto, home, and renters’ policies, showcasing my skills in sales and customer service. • Answered customer questions regarding quotes and policies, demonstrating my excellent communication skills. • Managed customer information, aligning with the ability to manage customer data in CRM systems.

Education High School Diploma 1980 Pocono Mountain High School

Political Science East Stroudsburg University of Pennsylvania

References available upon request

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