Administrative Assistant Customer Service

Pamela Vance

Columbus OH *****

Cell 614-***-****

********@*****.***

PROFESSIONAL SUMMARY

Hardworking front office medical assistant with excellent customer service and conflict resolution skills. Quality-driven and reliable with relationship building strengths that I have obtained for more than 10+ years in a customer centric role. Maintains detailed and accurate records and complies with established policies and procedures.

WORK EXPERIENCE

Mahajan Therapeutics– Columbus OH January 2022 to January 2024

Administrative Assistant

•Welcome and greet all patients and visitors in person and via phone

• Checking patients in and out for all appointments

• Verify insurance coverage, and collect co pays and past balances due at time of service

• Enter and update patient demographics in HER/EMR system

• Facilitate patient flow by maintaining confidentiality of personal and financial information

• Incoming and outgoing referrals

• Coordinate medical records to and from the facility

Aetna Health Insurance – New Albany OH June 2019 to January 2022

• Handled customer inquiries and problem solving via telephone, internet, and or written correspondence

• Engaged, consulted, and educated members based upon the member’s unique needs, preference and understanding of Aetna plans, tools, and resources to help guide the members along a clear path to care • Triaged and escalated appropriate matters to appropriate staff

• Documented and tracked contracts with members, providers, and plan sponsors

• Adhere to all policy and procedures within the company

IQOR – New Albany OH March 2014 to May 2019

Sr. Contract Senior Agent

• Used multiple computer applications with client’s systems

• Worked in a fast-paced environment

• Ability to resolve the customer’s problem with first call resolution

• Data entry and documentation per customer requirements

EDUCATION

Academy of Business Technology – Toledo OH

Devry University – Columbus OH

CERTIFICATIONS AND LICENSES

Academy of Business Technology

Certificate earned from 1996 to 1997 in accounting and administration

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