Yolanda

Zozaya

Professional

Advocate

Yolanda Zozaya

**** * ****** ***

Phoenix, AZ 85339

623-***-**** ad4jv0@r.postjobfree.com

Creative and resourceful community service professional talented at quickly mastering new skills and processing new information.

Skills

Skilled multi-tasker

Program management

Detail-oriented

Behavior management

Exceptional communication skills

Computer literate

Microsoft Office Expert

Training methods

Program development

Compliance and regulations

Team development

Communications strategy

Experience

American Airlines/Fleet Ramp Agent

SEPTEMBER 2006 - PRESENT, PHOENIX, AZ

Baggage control load/unload

All ground services between flights

All maintenance activities

Operate airport ground service vehicles and equipment

Service and clean aircraft

Lafrontera-Empact/ Chat and Text Crisis Specialist, remote

MAY 2022-PRESENT, PHOENIX, AZ

Exceptional interpersonal skills and a compassionate nature.

Knowledge of crisis intervention and stabilization, which includes, but is not limited to suicide prevention.

Ability and motivation to work independently Excellent written and oral communication skills.

Experience with assessment, and diagnosis of substance use disorders

Assess for safety, develop safety planning

Evaluating patients' physical and mental behaviors.

Developing appropriate treatment and recovery plans.

Collaborating with psychiatrists, doctors, nurses, social workers, and departments of correction when needed.

Knowledge of crisis intervention and stabilization, which includes, but is not limited to suicide prevention.

Facilitate referrals to other community resources

Recognize crisis situations and provide appropriate interventions/de-escalation

Perform job functions within the organization’s structure and per company protocol

Lafrontera-Empact/ACT Employment Specialist

JUNE 2019-MAY 2022, PHOENIX, AZ

Facilitate individual and group living skills education

Provide case management activities to assigned clients

Assist clients with personal care needs

Transport clients to/from client service appointments

Maintain client progress reports pertinent to specific interventions

Coordination of activities with departmental staff, physicians, case manager coordinators as well as other resource agencies as required

Medication management process within professional limitations

Maintain and exceed agency productivity standards

CPR/First Aid certifications

Facilitate individual and group living skills education

Provide case management activities to assigned clients

Assist clients with personal care needs

Transport clients to/from client service appointments

Maintain client progress reports pertinent to specific interventions

Coordination of activities with departmental staff, physicians, case manager coordinators as well as other resource agencies as required

Medication management process within professional limitations

Maintain and exceed agency productivity standards

CPR/First Aid certifications

Terros / ACT Specialist

JUNE 2015 - MAY 2019, PHOENIX, AZ

Facilitate individual and group living skills education

Provide case management activities to assigned clients

Assist clients with personal care needs

Transport clients to/from client service appointments

Maintain client progress reports pertinent to specific interventions

Coordination of activities with departmental staff, physicians, case manager coordinators as well as other resource agencies as required

Medication management process within professional limitations

Maintain and exceed agency productivity standards

CPR/First Aid certifications

Southwest Network / ACT Independent Living Skills Specialist

MARCH 2010-MAY 2015, PHOENIX, AZ

Provides direct treatment, rehabilitative and supportive services in a community setting to consumers

Work as a team member of a clinical team to assess consumer needs

Participates in the development of individual service plans

Consumer advocate and liaison of families and community agencies

Provide on-call crisis intervention services, as well as weekend and holiday coverage

Support the acquisition of Independent Living Skills through direct skills training or in collaboration with other team members

Verde Valley Guidance Center / Behavioral Health Worker II

FEBRUARY 2008 - MARCH 2010, COTTONWOOD, AZ

Facilitate individual and group living skills education

Provide case management activities to assigned clients

Assist clients with personal care needs

Transport clients to/from client service appointments

Participate in client staffing

Maintain client progress reports pertinent to specific interventions, coordination of activities with departmental staff, physicians, case manager coordinators as well as other resource agencies as required Assist with medication management process within professional limitations

Maintain and exceed agency productivity standards

CPR/First Aid certifications.

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Education National College of Business

RAPID CITY, SD

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