Suneetha Gopu

Salesforce Administrator

ad4ju6@r.postjobfree.com

+1-412-***-****

Summary

3+ years of hands-on experience Salesforce.com CRM involved in Administration, Configuration, Customization, Testing, Deployment, Data Migration.

Extensive experience in designing of custom objects, custom fields, pick list, role-based page layouts, Workflow Alerts, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, Dashboards and Email generation according to application requirements.

Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.

Created Custom Objects and defined lookup and master-detail relationships on objects and created junction objects to establish many-to-many relationship among objects.

Experienced customizing standard objects Accounts, Contacts, Opportunities, Products, Price-books, cases, Leads, Reports and Dashboards.

Experience in Administration, Design, Configuration, Implementation, Deployments and Support experience with salesforce.com platform.

Worked on Data Cleansing for all the duplicate records that already exist across all data from an object and then cleaning up the duplicates by merging and deleting.

Experience in managing Role Hierarchy, Profiles, OWD Settings, Sharing Rules, Permission sets, Public Groups, Queues and Users.

Added Customized tabs to Salesforce app& designed application for Tablet view.

Proficient in Integration & migration processes.

Familiar with Data migration using Change sets, Force.com IDE, ANT migration tool.

Detailed understanding and good experience on Data Loader/Data Import wizard.

Ensured data integrity through the appropriate use of Duplicate rules, Uploading and Exporting data using Data Loader. Developed, launched, and managed in-depth Dashboards and Reports for all team functions on both management and individual levels.

Stay current with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed

Creating Custom Apps, Custom fields, Profiles, Applying Sharing Rules, Handling Page Layouts, Search Layouts, and Related List and defining Field Dependencies, custom buttons, Validation Rules, workflows, Flows, approval processes.

Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.

Technical Skills

Salesforce Tools

Salesforce CRM, Force.com Data Loader, Excel Connector, Platform, migrator tool, Sandbox Testing, Workflows and Approvals, Sandbox Testing, Process Builder, Flows

Database

Oracle, MySQL

Programming Languages

APEX, JAVA, C, SQL, PL/SQL

ETL Tools

Data Loader, Informatica

Operating Systems

Windows 98/NT/2000/2003/XP, UNIX, Linux

Certifications

Certified Salesforce Administrator.

Work Experience:

Rinchem Company, LLC Jan 2020 – Till Date

Salesforce Administrator

Anthem is a provider of health insurance in the United States. It is the largest for-profit managed health care company in the Blue Cross Blue Shield Association.

Responsibilities:

Managed the team resources, project timelines & integration process.

Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.

Lead migration process from other application to Salesforce.

Developed various Custom Objects, custom fields, Tabs, validation rules, formula fields.

Expert level knowledge and experience in Salesforce Service Cloud (customization)

Provide PRODUCTION support for the application built on Salesforce Service Cloud.

Encrypted various Fields by using Salesforce standard “Platform Encryption” functionality.

Performed timely delivery of technologies and software solutions for end users and customers.

Working understanding of Sales cloud and service cloud would be highly regarded but not a necessity.

Closely associated with the Business Team Product Owners in converting the business requirements into technical solutions.

Converted workflows and Process builders into Flows.

Strong working knowledge of Sales Cloud, Service Cloud, and Force.com platform

Supported Orders that are being pushed into salesforce from external systems. Designed and documented the complete process from a technical Perspective and discussed with Other Developers for a best possible flow.

Performed timely delivery of technologies and software solutions for end users and customers.

Experience in Creating Roles, Profiles, Email Templates, Page Layouts.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Involved in field & page layout customization for the standard objects like Account, Contact, and Leads

Working knowledge on Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports, and various other components as per the client and application requirements.

Used field level security, profiles, and audit trail setup to ensure that protected data is only with authorized users.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Designed and Implemented the Page layouts and Custom tabs to suit the needs of the application.

Created profiles and implemented Object, field level security to hide critical information on the profile users.

Created tabular reports, summary reports, matrix reports, joined reports, pie chart and dashboards to assist managers to better utilize Salesforce as a sales tool.

Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Worked Extensively on Integrating Sales force with an external Legacy System through SOAP based web services and Outbound Messaging.

Used custom tabs to monitor the use of company applications by customers and licensed users.

Created pick lists, dependent pick lists, lookup fields, junction objects, master detail relationships, validation, and formula fields.

Created junction objects to achieve Many to Many relationships between the objects.

Environment: Saleforce.com platform, (Pages, Component & Controllers) Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Batch apex, schedule apex.

Educational Details

Master of Computer Applications from Osmania University, India.

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