BENEDICT KWASHIE

SOFTWARE ENGINEER / WEB DEVELOPER

Accra, Ghana +233********* ad4jq6@r.postjobfree.com Linkedin

PROFESSIONAL SUMMARY

Experienced, motivated and adaptable professional with dedication and compassion looking for an opportunity where I can utilize my skills and experience to drive success and contribute to the company's vision. Ability to identify problems and improvise solutions. A team player and possess the ability to support the development of others.

SKILLS

Leadership & Teamwork

Adaptability

Continuous Learner

Hardware and Software Support

System Troubleshooting

Time Management

Strategic Thinking

Problem Solving

Project Management

Software Development

TOOLS & FRAMEWORKS

Microsoft Office Python SQL Agile Adobe Photoshop C++ Advanced Excel PHP Android IOS Java HTML C#

WORK EXPERIENCE

IT Specialist October 2020 – December 2021

Cedar Medical Plaza, Accra, Ghana

●Set priorities with the dev/design team, working closely with the scrum master to build a backlog and ensure that user stories are appropriately sized and written.

●Held overall responsibility for efficient IT service deployment across global Master Control Stations.

●Offered comprehensive VIP support knowledge, aiding effective service desk operation.

●Delivered server migrations and upgrades swiftly and accurately, aiding smooth-running IT operations.

●Provided technical support, resolved hardware and software issues promptly.

●Managed software installations, upgrades and patches to keep system up-to-date.

Assistant Manager June 2015 – January 2020

St. Kizito Store, Accra, Ghana

●Assisted with inventory management by conducting regular stock checks and restocking merchandise.

●Analyzed customer data, and monitored and adjusted KPIs to improve team efficiency and service quality.

●Conducted comprehensive competitor analysis, identified potential business leads, and recommended opportunities.

●Provided exceptional customer service by greeting customers, answering questions and making recommendations.

●Maintained store appearance and organization by regularly stocking shelves, cleaning and arranging merchandise.

EDUCATION

●Advanced Diploma in Software Engineering [IPMC, Accra, Ghana] 2022

●Diplôme d'Études en Langue Française (DELF) [Alliance Francaise, Accra, Ghana] 2013

●West African Senior School Certificate Examination (WASSCE) [Akuse Methodist Senior High Technical] 2013

●Basic Education Certificate Examination (BECE) [St. Kizito Roman Catholic School] 2010

CERTIFICATIONS AND TRAINING

●Master Course of Hospitality Marketing, [Udemy] 2024

●Professional Diploma in Agile and Project Management [Udemy] 2024

●Master Course in Business Branding and Brand Management [Udemy] 2024

●Fidelity Investments Customer Relationship Advocate Job Simulation [Forage] 2024

●Product Analytics [Pendo] 2024

●AI for Product Management [Pendo] 2024

Reference:

Available Upon Request

Contact this candidate