John Walker

ad4jpc@r.postjobfree.com 404-***-**** McDonough, GA

SUMMARY

Seasoned Sr. Operations Analyst with 33 years of experience in system monitoring, server support, and problem management. Skilled in JES2, MVS, TSO, and multi-tasking; adept at training and mentoring teams. Seeking to leverage technical expertise and practical problem-solving skills in an Operations Analyst role. WORK EXPERIENCE

Total Systems Columbus, GA

Sr. Operations Analyst 2013 - Present

• Conduct system monitoring and troubleshooting to ensure operational integrity and efficiency, providing server support and resolving technical issues in collaboration with cross-functional teams.

• Deliver user assistance through a help desk platform, offering customer service and support while employing effective problem-solving strategies.

• Facilitate the training and mentorship of new team members, fostering a collaborative environment and promoting self-sufficiency in task completion.

SunTrust Bank Atlanta, GA

Sr. Computer Operator/Server & Tandem Support 2001 - 2009

• Managed critical system operations, including monitoring CMOS, AS/400, and UNIX systems, ensuring seamless production cycles and prompt intervention during malfunctions.

• Utilized specialized software such as JES2, MVS, TSO, Netview, and CA7 for system monitoring, node activation, and troubleshooting abended production jobs.

• Conducted regular backups for UNIX and AS/400 systems and managed tape mounts on 3490 STK drives, contributing to data integrity and availability.

• Provided comprehensive server support, from user ID cancellations and password resets to server reboots and maintenance, using tools like Netcool, Netop, and remote command execution. Bear Stearns Whippany, NJ

Sr. Computer Operator 1998 - 2000

• Managed system operations, including initiation of start-up and shut down protocols for CICS regions, alongside successful execution of weekly maintenance routines to ensure system integrity and performance stability.

• Monitored and adjusted production schedules and resolved system issues utilizing JES2, MVS, TSO, and VTAM commands, optimizing operational workflows and maintaining critical nightly production transmissions. The CIT Group Livingston, NJ

Sr. Computer Operator 1988 - 1998

• Managed resolution of JCL issues, ensuring operational continuity and addressing system abends to maintain production schedules.

• Directed and supported a team of three computer operators, fostering a collaborative environment focused on skill development and process optimization.

• Executed monitoring and intervention tasks using MVS, JES2, and TSO, contributing to the reliability and efficiency of nightly production cycles.

• Performed system maintenance and managed data processing resources, including IBM printers and tape drives, while utilizing tools like Remedy for effective problem management. EDUCATION

Central Georgia Technical College

Diploma, Hospitality Management

Macon, GA

2013

Montclair High School

Completed general education

Montclair, NJ

1981

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