Eric Walker

Land O’ Lakes, FL 727-***-**** ad4jme@r.postjobfree.com

PROFESSIONAL PROFILE

Twenty years of experience in desktop and laptop technical support, help desk, and customer service.

Comprehensive knowledge of PC assembly, configuration, installation and repair, as well as support of various peripherals.

Proficient in Windows 11, 10, 7, XP, 2K, 9X, and Office Suites 2003, 2007, 2010, 2013, 2016, 365.

Ability to troubleshoot technological challenges all while working well under pressure and maintaining timelines and deadlines.

EXPERIENCE

GULFSIDE HEALTHCARE SERVICES, Land O’ Lakes, FL

Desktop Support Specialist, 2013 – present

Install, image, configure, and perform repairs to various hardware, software, and peripheral equipment.

Setup equipment for employee use, performing or ensuring proper installation of cable, operating systems, appropriate software, hardware, and configuration.

Perform on-site and remote technical support to end users.

Respond to incoming calls and tickets and resolve customer requests in a proactive manner.

Track inventory of all hardware and software resources in electronic database ensuring information stays current.

Utilize various resources to troubleshoot, research, and resolve technical issues.

Facilitate the Business Technology portion of new hire orientation by ensuring employees are issued proper equipment and training them on how to operate computer systems and devices.

Create documentation regarding departmental policies and procedures.

HCA – PARALLON BUSINESS SOLUTIONS, Palm Harbor, FL

Technology Specialist, 2006 - 2013

Image, configure, and deploy desktop and laptop hardware to employees.

Perform Windows OS software upgrades as well as tech refresh of Dell and HP systems.

Troubleshoot and resolve issues related to PC hardware and software, telecommunications, and printers in a corporate domain environment.

Provide system support for LAN, WAN, PC, laptop, PDA, and voice technologies as well as file restores, daily cataloging and rotation of digital linear tape backups.

Follow through on all end user requests and track issues to identify prevention and process improvement opportunities.

MICRO BUSINESS SOLUTIONS, Hudson, FL

Technical Support Specialist, 2005 - 2006

Provided onsite and phone hardware and software support for a variety of professional and personal environments.

Forged strong relationships with clients; built a strong reputation as someone that takes responsibility and produces results in an efficient manner.

Act as a point contact in the setup of new customer workstations and software upgrades.

MORGAN TIRE AND AUTO INC., Clearwater, FL

Support Engineer, 2003 - 2005

PC hardware diagnosis and repair, operating system and software installs and upgrades for IBM, Dell, and Gateway computers.

Provided onsite and remote desktop support utilizing level II help desk skillset; troubleshooting technical challenges with desktops, laptops, and printers across LAN/WAN environments.

Respond to issues according to SLA (Service Level Agreement), as well as maintain updated inventory utilizing Track-It database software.

GULF COAST MEDICAL CENTER, Port Richey, FL

MIS Assistant, 2002 - 2003

Assisted Network Administrator in supporting servers, workstations, printers, and network equipment in a Windows NT client/server environment utilizing wireless technology.

Obtained excellent experience in system operations and various types of hardware and software utilized in a diagnostic medical facility.

Exported diagnostic reports and performed digital film scanning utilizing E-Film software as well as imported clinical transcription via email and FTP programs in accordance with HIPPA regulatory compliance.

WEB MD, Tampa, FL

Hardware Technician, 1998 - 2002

Assembled and configured Windows NT 4.0 and SCO UNIX Enterprise servers for the purpose of running the Medical Manager program in a centralized network environment.

Installation and setup of Windows 98 peer-to-peer networks utilizing TCP/IP protocol. Performed upgrades and applied Y2K patches to UNIX systems remotely.

Component level repair of Okidata dot matrix printers and WYSE terminals. Maintained detailed inventory log and ordering of needed replacement parts.

EDUCATION

PTEC – PINELLAS TECHNICAL EDUCATION CENTER, Clearwater, FL

Computer Software Applications Certificate, 1998

JOHN F. KENNEDY HIGH SCHOOL, Glenmont, MD

High School Diploma, 1984 – 1989

CERTIFICATIONS AND SKILLS

CompTIA A+ and Network+ Certified

Working knowledge of: Active Directory, Registry Editor, Administrative Tools, Security/ Permissions, Anti-virus, Zoho Remote, Cisco Unified Communications Manager, Acronis True Image, Foxit PDF Editor, VPN, Intune, One Drive & Apple IOS devices.

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