Tjuan L. Smith, CSSBB, CSPO, PMP

Chicago, Il • +1-773-***-**** • ad4jl9@r.postjobfree.com •

Change Agent Cont. Improvement Information Cyber Security Product Owner

Results-driven, Certified Product Owner/Project Manager/Scrum Master and Lean Six Sigma Black Belt, with over 15 years of professional experience managing enterprise, business and technical projects in mission critical (supply chain and cyber security) environments. Organizational experience ranges from startups, volunteer organizations, and international banking to Fortune 100 corporations. Well known for outstanding technical acumen and measured success in process improvement and organizational profitability. Superb client facing and interpersonal skills, which affords the expertise to translate complexity into simple solutions without adding risks or reducing quality of deliverables. Proven and demonstrable leadership ability and great pride in meeting project goals and objectives. Completed Implementing SAFe (SPC 5.0) Training Aug 2020.

LEAN TOOLS AREAS OF EXPERTISE:

●Daily Stand-ups, Sprints, Demo, Retrospective

●Voice of the Customer Engagement/SIPOC

●Defining and Ordering Product Backlog

●Supply Chain Analysis, 5 Why’s, Gage R&R

●Statistic Analysis (R-values, p-values, ANOVA, Box plots)

●Business Process Improvement, Value Stream Mapping

●Inceptions, Release Plan, Artifacts

●Process Flow Charts Re-engineering

●Risk Analysis (FMEA/SWOT)

●Data Protection -Tokenize, Masking, Encrypt

TECHNICAL PROFICIENCIES

Platforms:

MS DOS, MAC OS, Kali Linux, Win 2000/XP Pro/Vista/7/8/10

Software/Tools:

Kanban, MINITAB, MS Outlook, JIRA StatEase, MS Visio, MS Excel, Splunk, Microsoft Office Suite, MS Project, SPSS, SharePoint, PowerShell, VMware, VirtualBox, nMap, Metaploit, Wireshark, pcAnywhere, EXE Warehouse Management System

PROFESSIONAL EXPERIENCE

WNS Denali Sourcing Services, Pittsburgh, PA

Advisory Services Group Manager

June 2022 - June 2023

Key Achievements:

●Six Sigma Black Belt contributed to WNS Services cross-functional team that would acquire more Procurement Services business via BCBS of AZ with regards to optimizing Service Now ticketing tool.

●Serviced internal costumers with research, present and recommend a data-driven, quality Supply Chain and Procurement management software vendors that were low risk per governance and ESG, Cyber Security breach risk-adverse, financially stable/anti-money laundering, and had real-time alerts of supply chain disruptions that would pitch to potential clients.

●Spearheaded the DEI initiative to involve and partner with 5 HBCU’s and in a 3-month timeframe that covered more ground than covered in by the company in a full year prior to me joining Education Outreach Program promote supply chain and procurement professions.

Standard Chartered Bank, Kuala Lumpur, Malaysia

Product Owner- Information Cyber Security August 2019 – Jan 2022

Key Achievements:

●Retail Banking Data Protection project (i.e. Tokenization, Masking, Database Encryption) and Data Management to protect clients Payment Card Data (PCD), Personally Identifying Information (PII), Sensitive & Critical info on Apps and Databases while adhering to (PCIDSS), (NIST) Cyber Security and (GDPR) frameworks and compliance in the event of an unwanted data breach, data leakage, or physical information theft. Achieving major risk reduction is the goal.

TLS Global Consulting Group, Chicago, Illinois

Six Sigma & Project Management Consultant August 2007 – Present

Consultant on contract with the following projects and organizations where process improvements and project structure was:

City of Chicago (TIFWorks), Chicago, Illinois (Business Dev./PM Consultant) February 2017 – August 2019

AmniFPS, Cameroon West Africa/Chicago, Illinois (International Project Manager) January 2016 – December 2016

BCSG, LLC Chicago, Illinois (Project Manager) July 2014 – December 2015

Level-1 Global Solutions, LLC Chicago, Illinois (Project Manager) August 2013 – January 2014

Black United Fund of Illinois - BPI & CTAP (Project Manager & Trainer) May 2011 – November 2015

United Technologies Hamilton Standard (Six Sigma Black Belt Consultant) September 2008 – July 2009

Key Achievements:

●Lean Project Manager that led highly visible H-E-B’s Supply Chain 1-TOUCH team, simulated, researched, documented, analyzed, and created process mapped (using MS Visio) end-to-end supply chain tasks amassed an estimated Annual Savings of $10 Million.

●Developed Project Plan (Charter, Risk, Community, Quality) while fine tuning the scope of raising $30M of Equity Financing funds for client based in Cameroon, West Africa with evolutionary piece of aquaculture technology for an international project

●Lean Consultant that achieved 100% passed rate of more than 75 participants achieving min. 10.0 TABE scores (+69% improvement growth achievement) with Black United Fund of Illinois.

Level-1 Global Solutions, LLC, Chicago, Illinois

Lean Project Manager July 2013 – January 2014

Key Achievements:

●Proactively created Lean simple FMEA (Risk Management) tool, created Statement of Work, Communications plan, and Stakeholder analysis, during the planning and execution stages of an Affordable Care Act call center training Project Design Team member. Designed waste reduction/errors – 30% for call scripts learning curve.

●Worked with client to create desired deliverables in the form of training tools and modules to enhance the training aspects of the Platinum, Gold, Silver, Bronze, and Catastrophic health care plans.

Synch Solutions, Chicago, Illinois

Lean Quality Assurance Consultant April 2008 – September 2008

Lean QA Consultant on assignment with Cook County Bureau of Technology, municipalities, IT staff, Johnson Control Incorporated managers, technicians and PACE Warehouse for an Emergency Response System for Homeland Security support initiatives. Created Lean Value Stream Map of inventory/storage and check out process – reduced waste by 22.5%

Key Achievements:

●Managed cross-functional team deliverables, delivered status reports, identified risks continuously, created process flow charts and inventory database for IT equipment (valued at over multimillion dollars) to be utilized by Cook County Bureau of Technology.

●Designed and maintained future-state Site Surveys flow chart Development Process, Inventory Asset Tracking Procedures, and the Vehicle Survey Development Procedures for 70 Cook County Municipalities.

Prince George County Public School System, Potomac, Maryland

Mathematics Educational Lean Process Consultant February 2005 – June 2007

Designed Voice of Customer survey, interpreted results and implemented proposed changes that lead to change in classroom behavior which positively impacted learning objectives from basic fractions to quadratic formula mastery (618% performance increase) from 5% to 85% collegiate readiness/success in mathematical performance.

Key Achievements:

●Lead on-site consultant worked with and guided senior management and students in overall rollout and integration of Lean/Six Sigma concepts into mathematical learning systems. Allowed Potomac High School to meet AYP 3 years consecutively with quarterly “before and after” Histograms improvement data that impacted change.

H.E.B. Grocery Co., San Antonio, Texas

Lean Six Sigma Engineer October 2002 – November 2004

Managed lean production project with highly visible Supply Chain’s 1-TOUCH team. Simulated, researched, documented, analyzed, and process mapped end-to-end Supply Chain tasks for landing products to the shelf at lowest cost that amassed an estimated a cost reduction of $10 Million without sacrificing quality or customer service. All data was statistically significant with calculated standard deviations, ANOVA, p-values (< 0.500), value stream mapping, flow chart analysis.

Key Achievements:

●As the Lean project lead on a business process re-engineering project, provided new software development (SDLC) the enabled the deployment of decentralized printers for distribution warehouses in major cities. Worked closely with IS software Programmers and Xerox to ensure they were held responsible for their products. This project resulted in a savings of nearly $190,000 annually.

EDUCATION

Master of Science in Industrial Engineering, Florida State University, Tallahassee, Florida 1999

Bachelor of Science in Mechanical Engineering, Tuskegee University, Tuskegee, Alabama 1996

CERTIFICATIONS & AFFILIATIONS

Certified Scrum Product Owner, Scrum Alliance 2023

Certified Professional Scrum Mastered I, Scrum.org 2019

Certified Black Belt Six Sigma, ASQ 2008

Certified Project Management Professional, PMP-PMI 2007

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