AMANDALEE BRADLEY

** *** **., *******, **, *****

Cellular: 201-***-**** email: ad4jk4@r.postjobfree.com SUMMARY:

● 3+ years of experience in customer service, with experience in dietary/food service settings.

● Passion for effective problem-solving and helping diverse communities.

● Excellent interpersonal communication skills; able to work independently and as part of a team.

● Proficiency in Microsoft Word and PowerPoint.

EXPERIENCE:

Night Audit Supervisor - Moxy - New York, NY 2022 – current

• Trained, coached and supported associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

• Greeted guests immediately upon arrival; register and assign guests to hotel rooms.

• Performed bookkeeping activities such as balancing accounts and conducting audits and operating fosse/pos system.

• Computed bills, collect payments, handle cash, and make changes for guests.

• Closed out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

• Participated in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.

• Promoted Hersha Hospitality and brand-specific marketing programs. Lead Night Auditor - Spring Hill Suites - Carlstadt, NJ 2020 - 2022

• Greeted and complete check-inn procedures for arriving and departure guest daily.

• Helped guests with any question or concern they have provided knowledge in hotel brand, travel programs, special offers.

• Posted room charges and taxes to guest accounts.

• Verified all account posting and balances.

• Prepared a summary of cash, check and credit card vouchers.

• Summarized reports for management.

• Posted machines, computers and other front office equipment. Night Audit/Front Desk agent - Crowne Plaza - Englewood, NJ 2019 - 2020

• Greeted and complete established check-inn procedures for arriving guests daily.

• Facilitated guest departure daily

• Performed the duties of a Front Desk Agent including express checkout.

• Posted room charges and taxes to guest accounts.

• Processed guest charge vouchers and credit card vouchers.

• Verifies all account postings and balances

• Tracked room revenues, occupancy percentages and other front desk office statistics.

• Prepared a summary of cash, check and credit card activities.

• Summarized results of operation for management.

• posting machines, computers, and other front office equipment. Night Audit - Hilton Suites - Teaneck, NJ 2018 - 2019

● Greeted guest upon arrival, check them in and provide them with any information they need to enjoy their stay.

● Processed invoices, post checks to vendors and distribute employee checks.

● Responded to guest complaints, requests and emergencies.

● Reconciled all accounts in a timely manner.

● verified that all EOD work has been performed by other departments.

● Scheduled guests wake up calls and reservations for the following day.

● Responded to guest inquiries, concerns and complaints as needed. EDUCATION:

Monroe College, New Rochelle, NY Sept. 2008 – April 2010

● Completed Associate Level coursework in Culinary Arts Teaneck High School, Teaneck, NJ Jun. 2007

● High School Diploma

References: Available upon request.