Customer Service Human Resources

Staci Royer

347-***-**** **********@*****.***

Professional Summary

Highly accomplished and results-oriented Retail Director with over 10 years of experience in multi-unit retail management. Proven track record of exceeding sales targets, optimizing operational eƯiciency, and cultivating high-performing teams. Possess strong leadership skills, exceptional communication abilities, and a strategic mindset to drive business success. Adept at analyzing performance metrics, implementing improvement strategies, and fostering a culture of accountability and engagement. Professional Experience

DAINESE USA, Inc. June 2018 – March 2024

National Retail Manager, North America

Executed aggressive store launch plans for Dainese Retail Stores both domestically and internationally, successfully opening 8 new locations. Managed USA Retail HQ team of 100+.

Maintained growth in sales of 30% year over year. Volume approximately $20mil.

Analyze performance metrics, identify opportunities for improvement, and implement strategic actions to enhance sales, customer service, and operational eƯiciency.

Conduct frequent store visits and remotely manage a workforce to ensure adherence to Dainese’s sales and customer service standards, providing feedback for continuous improvement. JAMIE WOLF FINE JEWELRY April 2012 – June 2018

Director of Sales

Facilitated the transition from Barney’s New York to Neiman Marcus and Bergdorf Goodman.

Managed all aspects of Jamie Wolf retail and wholesale sales for 25+ Neiman Marcus stores, Bergdorf Goodman and 20 independent accounts (Domestic and International), generating over $15M in annual revenue.

Directed sales/production team and oversaw inventory (8,000+ sku’s).

Generated 40% new business growth by prospecting business opportunities, securing estimated new business dollars and doors.

Liaise with PR on all local and global marketing activity. Provide feedback including any competitive information.

Create and implement all HR and benefit programs reporting directly to CEO. BARNEYS NEW YORK September 2010 – April 2012

Department Manager, Fine Jewelry/Accessories

Managed first floor staƯ of 35-45; including sales specialists, stock associates and personal shopping associates.

Delivered positive results against goals increasing Handbag sales by 7% to LY and increased Fine Jewelry sales by 30% to LY.

Annual Sales of $80 million for the Department.

Maintained luxury vendor relationships and coordinated trunk show events to maximize client attendance.

Responsible for weekly payroll, staƯ schedule, sales recaps, vendor sell-through reports, and market strategy. SCOOP NYC April 2007 – September 2010

Human Resources Manager

Ensured compliance with federal, state, and local laws, directives, and mandates aƯecting staƯ in all areas.

Maintained a comprehensive benefits program, ensuring the company’s ability to attract and retain talent.

Designed and implemented talent sourcing strategies to assure talent needs are met given the growth strategies of Scoop NYC.

Conducted recruitment eƯort for all exempt and nonexempt personnel, students, and temporary employees. Wrote and placed job advertisements. Created and updated job descriptions as necessary.

Created and managed new hire orientation, company organization charts and prepared and maintained employee handbook.

Participated in I9 audit preparation.

Conducted annual salary surveys and developed merit pool (salary budget); analyzed compensation and coordinated performance evaluation program and annual salary increases.

Urban Outfitters September 2004 – April 2007

Department Manager, Human Resources

Coordinated all administrative activities related to store personnel.

Perform investigations regarding employee issues and conflicts and bring them to resolution.

Manage the staƯing process, including recruiting, interviewing, hiring, and onboarding.

Partner with management to ensure strategic HR goals are aligned with business initiatives.

Conduct performance and salary reviews and provide support and guidance to HR staƯ. Education

Bachelor's Degree in Biology California State University, Fullerton

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