Mukti Deb

Contact

Address:

***, ******* ****,***********, ******, Howrah,India,711203.

Phone:

+91-903*******

Email:

ad4jb9@r.postjobfree.com

Personal Information

• Age: 30

• Height: 157cms

• Weight: 53Kg

• Eyesight: Clear

Skills

• Aircraft type Trained- Airbus 330 300/200, Boeing 737 700/800/900/900ER/Max and ATR

• Strong knowledge of DGCA rules, Aircraft safety, Dangerous Goods, and Inflight emergency situations

• Cabin Supervisor

• Crew management

• Crew leadership

• Cabin announcements

Summary Aviation and Hospitality professional seeking an opportunity in a reputed company, where I can deliver and utilize my knowledge in Managing Hospitality, Aviation, Guest Relations, Situation management.

Experience (December 2022 - Present)

Aviation and grooming Instructor at CTA (Contemporary Training Academy in Aviation and Hospitality)

● Develop and implement the grooming curriculum as per the industry requisites.

● Teaching Students safety rules, basic principles and emergency situations of Flight and Aircraft operations.

● Training students In-flight medical emergencies and First Aid.

● Training Students the Ground services and the Ground safety as per DGCA.

● Training students in the Premiere and Economy Inflight hospitality services.

● Conducting mock interviews for the students for Cabin Crew and Ground services.

● Prepared, Recorded Training Materials as reference for students for both online and offline.

● Efficient in Power Point presentation(PPT) and other MS Office applications.

● Attended and Presented in Various Seminars and also conducted one on one Student Counseling.

Education

•B. TECH in Information Technology from MCKV Institute of Engineering (2011 – 2015)

Accomplishments

•Successfully onboarded Students

•Successfully recorded Online Training Sessions

•Successfully conducted Student Counseling

Languages

• English

• Hindi

• Bengali

Jet Airways (India) Ltd

(From 2016 June to 2019 April)

I have handled various responsibilities and took up leadership roles in Jet Airways during my tenure. Location: Bengaluru Role: Senior Cabin Crew

● Operated Flight as a Cabin Supervisor

● Operated with Aircraft Types- Airbus 330 300/200, Boeing 737 700/800/900/900ER/Max and ATR.

● Strong knowledge of DGCA rules, Aircraft safety, Dangerous Goods, and Inflight emergency situations

● Greet guests on boarding and deplaning,Provide an outstanding inflight experience.

● Responsible for the safety and Comfort of Guests.

● Have Handled multiple Inflight Emergencies.

● Provided additional support to passengers with mobility issues, liaising with airport teams to offer suitable transportation whilst boarding and departing flights.

● Remained calm under pressure to deliver prompt, reliable first aid to passengers in emergency situations.

● Greeted passengers with warmth and enthusiasm, instantly providing positive customer experiences.

● Provided efficient in-flight food and drink services, processing customer orders promptly to meet passenger demands.

● Spoke clearly and professionally throughout cabin announcements, effectively communicating flight updates and information.

● Checked passenger seat belts thoroughly before take-off and landing, securing loose items and luggage for optimized safety.

● Promoted in-flight customer purchases, increasing sales of duty free goods. Awards and Recognitions:

•Promoted as Duty Free Champ

•Service Excellence Award - Year 2016,2017 & 2018

•Promoted as Senior Cabin Crew

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