Customer Service Representative

Melvin Bradley

Address : *** ***** ****** ***** : 901-***-****

Email : **************@*****.***

Professional Experience

Nationwide Insurance, San Francisco, TX Mar 2018 -Sep 2020

Customer Service Representative

●Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

●Consulted with outside parties to resolve discrepancies and create effective solutions.

●Responded to customer requests for products, services and company information.

●Cultivated customer loyalty, promoted repeat customers and improved sales

Cigna, Memphis, TN Dec 2021-Aug2022

Claim Representative

●Validate the accuracy of medical codes provided in claim submissions.

●Independently researched and navigated various documents and databases to accurately process claims, ensuring compliance and adherence to established guidelines.

●Analyze account benefit plans to ensure claims align with coverage and policies.

Dollar Tree, Memphis, TN Nov 2022 - Current

Operation Manager

●Responsible for assisting with merchandising and freight processing tasks that have been delegated and assigned by the Store Manager

●Ensuring that the company guidelines are followed

●Assist the Store Manager in protecting and securing all company assets, including store cash

●Solving problems with unsatisfied customers related to in store & online purchases

●Unloading DC and other vendor trucks

Education:

Melrose High School

●High school Diploma - May 2017

Skills :

●Management

●Staff training

●Scheduling

●Data entry

●Detailed oriented

●troubleshooting / problem solving

●Strong verbal and written communication

●Customer satisfaction

●Knowledge of Microsoft functions

●Active Listening

●Ability to type 25 wpm

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