Adriana L Segundo

ad4ja5@r.postjobfree.com 385-***-****

SUMMARY OF QUALIFICATIONS

Extensive years of quality program management experience in information technology sector supporting private and government agencies

Bilingual communicator, fluent in Spanish and English (both written and verbal)

Proficient in Microsoft Office Suite, Domino R5 Infrastructure, Windows Nt, IBM Mainframe OS/390, RACF Security Module Lotus Notes 5.0, SAP, ISO 9000, VMWare VTSP 5, Crm, Cisco Unified computing sales, Cisco Express, TaxWise, Tax Slayer, Intuit,Sybel, Sales force, Office 365, Teams, Share Point, Citrix EXPERIENCE

Collector 05-01-2023

Ctech-collections

Answer incoming calls processing payments with credit, debit, check. From Hospital, Laboratory, Doctors, Dentist office, Anesthesia, Outcoming calls for remain due bills, offer payment plans, settlements

Review status client's system for claims, payments using email, print, scan documents from patients, insurance, Appeals.

Create reports for payments, emails, mailing letters to patients, clients process claims missing information from insurance, follow up,

Tax Advisor

Intuit turbo tax 01/2023 - 04/2023

Answer inquiries, advice the best way for file taxes with Intuit Turbo Tax Sw.

Received calls, chats, remote video calls from multi state costumers around the country solving errors in the system, help fill the forms for Federal, State and Local taxes, explain laws and regulations.

Help taxpayers with 1099 R, INT, DIV,K, S, NEC,MIS forms, W2, W4. Make payments for federal and state taxes create payment plans with Irs.

Individual Tax preparer

NMic 01/2022 - 06/2022

Prepare and process federal and state individuals' income tax using forms 1040,1099, Schedule C, A, for this year and past years.

Create amended returns for year 2022, review status for federal and state returns, answer questions from clients, respond tax notices

Assist, provide advice to tax payers English and Spanish including payment plan and penalties. Workplace Experience Coordinator 05/2021 - 09/2021 Ernst and Young

Create audit and reviews for the employees belongs determine what can be send home and which needs to be review of secure disposal.

Review every document for secure disposal, storage o send home to the owner.

Coordinate delivery with messenger, fedex the boxes with the personal belongs had in the office. Customer Service Rep 11/2020 – 05/2021

Fideliscare Woodside, Ny

Respond bilingual English and Spanish calls inquiries from members and providers about the Health Insurance plan.

Solving problems about claims, eligibility, cover benefits, authorization status from Pharmacy, Medical procedures, equipment.

Request new id cards, doctor's directory, pharmacy. Seasonal Tax Preparer 1/2020 – 3/2020

Urban Upbound Long Island City,Ny

Complete and process over 200 federal and state tax income tax forms 1040,1099, Schedule C, A

Communicate with Spanish and English-speaking tax prepares to obtain deduction information to process federal and state income tax . Advice payment plans and penalties.

Process ITIN number application and W7 form for over 50 foreign tax payers . Customer Contact Center 12/2018- 05/2019

Nycha Long Island City, Ny

Answering bilingual English and Spanish calls creating maintenance tickets for tenants in the 5 boroughs.

Solving problems about tickets, creating follow ups, give information about schedule and missing appointments.

Call to 911for different emergencies from tenants.

Make calls to the Management Office for follow ups, new tickets, complains with residents. Site coordinator, Tax Preparer 1/2017 -4/2018

Urban Upbound Long Island City

Complete and process federal and state tax income tax forms 1040,1099, Schedule C, A

Preparer amended returns, review status for federal and state returns, answer questions from clients, respond tax notices

Provide advice to tax payers English and Spanish including payment plan and penalty, create Itin numbers.

Coordinate one site processing more than 200 income tax. Customer Service Representative 5/2016 – 11/2016

Maximus New York, Ny

Answer bilingual calls English and Spanish for Medicaid clients' questions.

Solving problems about the renewal and status of their accounts.

Give information about the accounts, updates, general information about Food Stamps and all the benefits that give Medicaid.

Seasonal Tax Preparer 1/2016 – 4/2016

Urban Upbound Long Island City, Ny

Complete and process over 200 federal and state tax income tax forms 1040,1099, Schedule C, A

Communicate with Spanish and English speaking tax prepares to obtain deduction information to process federal and state income tax

Provide advice to tax preparers including payment plan and penalty

Process ITIN number application and W7 form for over 50 foreign tax payers Project Manager 3/2013 – 7/2015

Nano Recursos Tecnológicos México City, MX

Procured, designed, and coordinated four projects with public entities with a total budget of $4MM

Improved and enhanced university telecommunicate data management system by upgrading telephone analog to digital systems and replaced over 300 telephone provided access to web based communication

Managed purchased orders, generate quotes for over $1MM with vendors EMC, CISCO and VMWare

Prepared and generate paper and electronic documentation for technical and economical request for proposals Program Manager 6/2011 – 1/2013

Hospital Angeles del Pedregal México City, MX

Managed and coordinated $2MM savings fund program for over 200 enrolled physicians with Multiva Bank

Prepared marketing presentations for monthly convention and special events

Generated financial statistics for statements for doctors Manager/Owner 01/2003 – 12/2010

Bubbles Laundry México City, MX

Managed all aspects of business operation, generated annual declaration for accounting taxes

Communicated with customers and provided information about business operation and processed new orders

Provided operational support ensured clients and private companies received quality service at all times Security Analyst 12/2001 – 12/2002

Net & Services – Hewlett Packard Office México City, MX

Coordinated, audited and evaluated security users on NT environment and UNIX

Designed, developed and tested BIA system for disaster recovery planning involving critical applications

Coordinated and evaluated changes for delivery new applications Technological Consultant 07/1995 – 11/2001

BBVA Bancomer - Bank México City, MX

Migration server of 250 bank branches in Mexico for change 2000 year

Managed and arranged over 500 new user’s for NT system in the bank network, problem control profile users

Prepared monthly reports of security incidents for credit card system EDUCATION

University Technological of Mexico (UNITEC) México City, MX Certificate Quality and Productivity

University Valle of Mexico (UVM) México City, MX

Bachelors in Computer Systems Administrator

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