Yunvette Ivey

Atlanta, GA *****

Summary:

Detail oriented and focussed customer service representative with experience in an Inbound call centre, handling a high volume of calls and providing exceptional customer service and problem resolution.

Hands on experience with handling calls for determination or redetermination of Medicaid and Medicare.

Strong communication skills and problem-solving capacity.

Highly skilled in Planning and managing complex situations.

Well versed with managing & reviewing in-bound and out-bound cases.

Education:

Cornerstone Christian School, Townsend, GA, Nov 2003

High School Diploma

Skills:

Customer Service

Inbound and Outbound calling

Call Center

Medicaid and Medicare

Self-motivated and extremely organized

Strong verbal communication

Data management

Microsoft Office

Problem Solving

Teamwork

Reliability

Professional Experiences:

Conduent for Humana, Remote Sep 2023 – Current

Benefit Verification Healthcare Coverage

Inbound call centre, handle a high volume of calls and provide customer service and problem resolution.

Responsible for handling clients for prescription drugs.

Responsible for Authorization on Doctor or Surgeons appointed.

Handle Calls for determination or redetermination of Medicaid and Medicare.

Activus Connect, Remote Jul 2023 – Sep 2023

Customer Service Representative

Handled Payroll for CVS.

Handled over 200 calls a Day.

Whirlpool, Remote Jan 2023 – Jul 2023

Customer Service Representative

Handled over 200 calls every day.

Took Customers’ Orders.

S&P Data LLC, Remote Sep 2021 – Feb 2023

CSR - Customer Service Representative

Handled 150 calls per day.

Opened and Closed Accounts and upgraded devices.

Provided Service Desk & Tech Support.

Answered phone calls and emails.

Care Medic (Randstad), Atlanta, GA Jan 2021 – Feb 2022

Customer Service Representative

Handled large volume inbound and outbound calls.

Greeted customers with friendly and professional manner.

Handled 200 calls per day.

Assist Customer with the Health Benefits.

TTEC Healthcare, Remote Sep 2020 – Oct 2021

Customer Service Representative

Answered phone calls and responded to all patients.

Maintained a good working relationship.

Handled claims and ordered ID cards.

Helped Customers with Health Benefits.

Handled 100 to 120 calls per day.

Teleperformance Healthcare, Remote Jun 2020 – Oct 2021

Customer Services and Dental

Greeted customers with friendly and professional manner.

Handled inbound and outbound calls.

Helped customers in solving their problems.

Provided with a high level of customer service support.

Contact this candidate